Retail Customer Service Representative
4 weeks ago
The successful candidate will play a key part in delivering exceptional customer experiences at Australia Post. As a Retail Customer Service Officer, you will be responsible for providing top-notch service to customers, handling cash transactions, and promoting Australia Post products and services.
Key Responsibilities:
- Provide exceptional customer service and respond to customer inquiries
- Process cash transactions, handle cheques, credit cards, and EFTPOS
- Conduct identity services transactions, including Australian Passport Interviews
- Promote Australia Post products and services through up-selling and cross-selling
- Assist with mail lodgements and associate costs
- Build relationships with customers by understanding their needs
- Assist with administrative duties, such as stocktaking and record maintenance
About You:
- Experience in customer service and/or cash handling is essential
- You must be fit to lift up to 16kgs of mail regularly and stand for your shift
We Offer:
- A supportive and inclusive work environment
- Extensive training on commencement, from Monday to Saturday
- Casual position with a mix of scheduled and unscheduled shifts
- Loading rate $33.66 / hour, increases to $35.98 / hour after 3 months, + 12% Superannuation
We believe our business should reflect the diverse communities we operate in and are proud to be an inclusive workplace for people from all walks of life. We encourage applications from people of all ages, genders, and backgrounds.
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