Community Building Specialist

5 days ago

Gold Coast, Queensland, Australia beBeeCommunity Full time $70,000 - $73,722

As a valued member of our community, you have the opportunity to make a real difference in the lives of others.

The Role

Working closely with our Community Manager and fellow staff, you will play a key role in ensuring the smooth day-to-day operations of our community. Your customer-centric approach, ability to connect with residents, and administrative skills will enable you to thrive in this resident-facing role.

Key Responsibilities
  • Be a friendly face for all incoming residents, taking ownership of administrative and compliance items
  • Act as the first point of contact for residents, handling queries and deescalating concerns
  • Ensure ongoing daily operations of entire village services, including safety, security, compliance, facilities, and more
  • Build resident satisfaction by creating a vibrant and inclusive culture throughout the community, built on communication, professionalism, and respect
  • Support the Community Manager and assist with people management tasks, such as interviews
  • Complete general administrative and reception tasks and step into the role of Community Manager during periods of absence
  • Liaise with internal and external teams, including sales, marketing, legal, safety/risk, and contractors
Requirements
  • Experience in a reception, administration, and operations-based role, ideally in a hospitality, hotel/tourism, property, or facilities environment
  • Experience in contributing to a positive culture of customer service
  • Intermediate use of Microsoft Suite and high-level computer literacy
  • Strong written and verbal communication and negotiation skills
  • A focus on results and customer satisfaction

By joining our team, you will be part of a dedicated group of caring and friendly team members, united by our core values: Kindness, Care, and Respect. Together, we create thriving communities that help retired Australians be their best selves.

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