Service Delivery Specialist

1 week ago

Melbourne, Victoria, Australia beBeeCustomer Full time $50,000 - $60,000

Job Title: Service Delivery Specialist

We are seeking a skilled professional to provide top-notch services to our clients. This is an excellent opportunity for someone who enjoys working in logistics and wants to take their career to the next level.

About the Role

This role involves providing information about shipping services and logistics solutions to clients. You will be the first point of contact for clients, so strong communication and interpersonal skills are essential.

The key responsibilities of this role include:

  • Providing information about shipping services and logistics solutions to clients
  • Assisting in resolving issues related to shipments and deliveries
  • Maintaining accurate records of customer interactions
  • Collaborating with internal teams to ensure customer satisfaction
  • Developing new client relationships and maintaining existing ones
  • Driving business growth through effective customer engagement

To succeed in this role, you will need to have a proven track record in customer service or support roles, preferably in the logistics industry. Strong communication and interpersonal skills are essential, as well as the ability to identify customer needs and propose appropriate logistics solutions.

The ideal candidate will have:

  • Proven experience in customer service or support roles, preferably in the logistics industry
  • Strong communication and interpersonal skills
  • Ability to identify customer needs and propose appropriate logistics solutions
  • Excellent problem-solving skills and a proactive approach
  • Ability to work independently and as part of a team
  • Proficiency in using Microsoft Office Suite
  • Excellent verbal and written communication skills in both English and Mandarin

If you are a motivated individual with a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity.

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