Community Fundraising Officer

2 weeks ago

Sydney, New South Wales, Australia Black Dog Institute Full time
About the Role

We are seeking a highly skilled and motivated Community Fundraising Officer to join our team at the Black Dog Institute. As a key member of our Community Fundraising team, you will be responsible for providing administrative and event support, building high-quality relationships with supporters, and ensuring the achievement of revenue goals.

Key Responsibilities
  • Assist in growing participation in community fundraising events and activities, towards achieving income growth across various fundraising programs.
  • Work closely with the Community Fundraising Team to ensure high-quality service delivery, rapid response to enquiries, and acknowledgement of community fundraisers and their efforts.
  • Support community fundraisers with the fulfilment of materials and collateral, such as fundraising guidelines, authority to fundraise letters, logo, posters, and other materials to assist with their fundraising activities.
  • Assist the Community Fundraising Manager and other team members to support signature events, VIP fundraisers, and third-party fundraising events as needed.
  • Provide ongoing follow-up with fundraisers before, during, and after their fundraising activity or event, and steward fundraisers towards repeat support of the Black Dog Institute.
  • Undertake various projects to support the Community Fundraising team, such as assisting with updates to collateral or materials, ordering and maintaining merchandise, and other activities as required.
Requirements
  • Up to two (2) years' experience in a similar fundraising or customer service role.
  • Demonstrated superior customer service skills, high degree of empathy, and ability to represent the Black Dog Institute in a professional manner at all times, including dealing with difficult or sensitive enquiries.
  • Excellent interpersonal and relationship-building skills, as well as ability to build rapport quickly and sensitively with people from diverse backgrounds.
  • Excellent verbal and written communications skills.
  • Demonstrated computer literacy, including Microsoft Office, Excel, and online fundraising platforms.
  • Excellent database and data entry skills, with experience in CRM databases, preferably Raisers Edge.
  • Proven skills in time management, organisation, and prioritisation of competing deadlines.
  • Aptitude for creative thinking and flexibility in trying new approaches and solving problems.
  • Ability to contribute as an active team member with the ability to work well with others and independently.
What We Offer
  • A dynamic and supportive work environment.
  • Opportunities for professional growth and development.
  • A competitive salary and benefits package.
  • A chance to make a real difference in the lives of people affected by mental health issues.

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