Salesforce Solutions Architect

About Us

At Capgemini, we are a diverse collective of more than 330,000 strategic and technological experts based across more than 50 countries. Our mission is to unlock the true value of technology for our clients by leveraging cloud, data, AI, connectivity, software, digital engineering, and platforms.

This passion drives a powerful commitment - to deliver innovative solutions that address the entire breadth of their business needs.

Our rapidly growing team in Australia and New Zealand has over 3,300 members who are dedicated to helping clients get the future they want. We are at the forefront of finding new ways technology can help us reimagine what's possible, collecting unique career experiences with global brands and game-changing tech projects.

**Digital Customer Experience (DCX) Team**:

We partner with businesses to help them adapt and respond effectively to the challenges of a constantly changing world. This is achieved by delivering thought-leading transformational solutions. We're also a Salesforce global strategic partner, one of the largest Salesforce partners in Australia, a leader in the Gartner magic quadrant for CRM, and have received numerous Salesforce Innovation Awards.

Within our Salesforce team, we continually drive customer value by leveraging the power of the World's #1 Digital Platform. Our focus areas include Multi Cloud, Digital Agility, and Enterprise Integration and Deployment.

**Role and Responsibilities**:

In this role, you have the unique opportunity to be a foundational member of a new start-up business, building the Perth Salesforce practice from the ground up. With sponsorship from our executive leadership, this opportunity will provide the freedom to explore new innovative solutions to meet a variety of unique business challenges. Your day-to-day activities will involve a wide range of activities - from pre-sales through delivery, with access to experts to support and guide you along the way.

As a strong business analyst and functional consultant in the Salesforce practice, you will be instrumental in gaining customer credibility through your understanding of the customer's business needs. Your role may entail mapping out processes and business requirements, configuring Salesforce to meet these requirements, and liaising between business and technical teams to translate business needs into more technical requirements and solutions.

As a self-starter, your curiosity and passion to understand the business challenge and passion to provide the right outcome will drive you.

Salesforce Functional Consultants work alongside a team of like-minded individuals within the Salesforce community and partner closely with our clients on a wide variety of collaborative and innovative engagements. In this role, you'll be designing and creating Salesforce solutions for high-profile clients, leading workshops and running requirement gathering sessions, mapping out processes and identifying and prioritizing business requirements, liaising between stakeholders and the technical team, developing business relationships to drive opportunities with our clients, and cross-service line.

**Your Capability and Experience**:

We're looking for individuals who love being challenged and can build lasting relationships with clients. Ideally, you will have expertise in most of the following areas:

- Be able to proactively work in a fast-paced environment as a team
- A background in business analysis and Salesforce configuration
- Excellent communications skills to liaise with all levels of stakeholders regarding Salesforce capabilities
- Proven experience in facilitating requirements gathering workshops
- At least 2 to 5 years' experience in a similar business analysis or functional consultant role
- Work with the team to design and present your solutions to key client stakeholders
- Develop and maintain relationships with key stakeholders
- Sound technical knowledge and understanding of the Salesforce platform
- Problem solver to help propose enterprise-wide solutions
- Salesforce certification preferred: Admin plus Sales or Service Cloud.