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Logistics Operations Specialist
2 months ago
We are seeking a skilled Logistics Operations Specialist to join our Customer Service division. As a key member of our team, you will be responsible for developing and maintaining productive relationships with clients, acting as a liaison between Sales, Operations, and Account Management teams, and ensuring the smooth transition of new clients into the business.
Key Responsibilities
• Develop and maintain strong relationships with clients to ensure exceptional customer service
• Collaborate with internal stakeholders to resolve account queries and provide regular updates
• Ensure seamless onboarding of new clients, including communication of account needs and shipment information
• Monitor and resolve grievances, complaints, and ongoing claims
• Provide accurate and timely information on order status and updates
Requirements
• Proven experience in freight forwarding or supply chain operations
• Strong understanding of quoting and tender documents
• Excellent communication and analytical skills, with a focus on customer satisfaction
• Ability to work with regulations and ensure compliance
About Us
At people2people, we are committed to providing a close-knit team environment, hybrid work structure, and opportunities for personal development and progression. If you are a motivated and customer-focused individual with a passion for logistics, we encourage you to apply for this exciting opportunity.
