Operations Team Lead

6 days ago

Newcastle, New South Wales, Australia beBeeCustomerCentric Full time $70,000 - $120,000

SS&C is a global provider of investment and financial services and software for the financial services and healthcare industries.

Ranked as one of the top US companies based on revenue, SS&C has operations in over 90 offices in 35 countries.

Job Description:

As a Manager at GIDS, you will lead teams contributing to operational plans and implementing strategies to enhance customer satisfaction and efficient issue resolution.

Key Responsibilities:

  1. Lead Contact Centre teams
  2. Contribute to operational plans
  3. Implement strategies to enhance customer satisfaction and efficient issue resolution

Qualifications and Skills:

  • Leadership skills
  • Operational planning expertise
  • Customer service knowledge
  • Issue resolution abilities

Benefits:

Join a diverse and global organization with opportunities for growth and development.

What We Offer:

  • A dynamic and supportive work environment
  • Ongoing training and development opportunities
  • Competitive compensation and benefits packages

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