Operations Team Lead

2 days ago

Newcastle, New South Wales, Australia beBeeLeadership Full time $95,000 - $103,000
Job Title:

Operations Team Lead

About the Role:

We are seeking a seasoned Operations Team Lead to drive our operations forward. This critical role will be responsible for managing all aspects of our operations, with a major focus on domestic priority and international freight.

Key Responsibilities:
  • Drive, motivate and empower employees through effective communication, exceptional leadership, regular performance feedback and teambuilding to maximise customer satisfaction, employee satisfaction and team productivity.
  • Analyse day-to-day results in the depot operations and take action to meet the depot targets for service quality, loss and damage reduction, at optimum costs.
  • Establish a customer-focused culture by implementing and managing initiatives and tools that aim to achieve customer satisfaction, loyalty and retention.
  • Use standard tools and methods to ensure daily/weekly/monthly reporting, measuring and control of resources, activity service performance and cost.
  • Ensure continuous improvement and share best practices implementation.
  • Initiate and implement optimisation programmes to achieve efficient activities and targeting continuous improvement on incurred unit cost.
  • Explore opportunities to improve service level in the most cost-efficient way.
  • Ensure all resources are focused to achieve high-quality service performance.
  • Ensure staff are trained, identifying training needs and implementing programmes and people development strategies.
Requirements:

We require three years relevant experience in an operations environment, knowledge of optimisation processes, knowledge of business levers, processes, structures and finance, good knowledge of Operations processes and related technology, a proven track record of continuous improvement, ability to realise concepts in a can-do mentality, understands communication requirements in a multi-cultural environment, proven experience and knowledge in effective training, coaching and people management practices, including leadership development, professional certification or equivalent level of experience and three to five years people management experience, preferably gained from Operations role.

Culture:

We take care of our People so that they can deliver impeccable Service to our customers who will give us the Profit necessary for our business to be successful. Our success in the industry is attributed to our people. Through our philosophy and the four values that underpin our culture - Caring, Results, Order and Learning - we have a work environment that encourages employees to be innovative in delivering the highest possible quality of service to our customers; that cares for our employees' wellbeing; and, that recognises and values the contributions of our staff, both individually and in teams.

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