
Chief Technology Officer
2 weeks ago
**About Our Business:**
We empower individuals to excel and reach their full potential by creating everyday products that enhance daily experiences. Our brand values diversity, inclusivity, and self-expression.
**Our Corporate Culture:**
Our team members are passionate about making a positive impact in people's lives through our philanthropic initiatives. We strive for excellence, collaboration, and ethics in everything we do.
**Job Role Overview:**
The IT Manager will lead a global team responsible for resolving technology issues affecting stores, distribution centers, and the user community. The successful candidate will have experience in managing technical teams and strong analytical skills.
**Key Responsibilities Include:**
- Applying ITIL best practices to identify trends and manage incidents.
- Ensuring structured change processes are executed across the IT landscape.
- Improving services using clear metrics to measure opportunities for enhancement.
- Owning the lifecycle of end-user technology from onboarding to optimal experience.
**Required Skills and Qualifications:**
- Knowledge of IT service management principles (ITIL qualifications are advantageous).
- Experience in leading and managing technical teams in a fast-paced environment.
- Strong analytical skills for monitoring trends, reporting issues, and addressing problems proactively.
- Clear communication skills with the ability to liaise with key stakeholders.
**Employee Benefits:**
- Discounts on company brands.
- A state-of-the-art office with wellness facilities and fitness classes.
- On-site childcare centre with subsidized costs.
- Flexible working arrangements.
- Competitive salary packaging and employee assistance programs.
- Support for returning employees during maternity or parental leave.
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