Help Customers Thrive

7 days ago

Melbourne, Victoria, Australia beBeeAmbassadorship Full time $55,000 - $85,000
Customer Service Ambassador

The Role of a Customer Service Ambassador

Delivering exceptional customer service is at the core of our business. As a Customer Service Representative, you play a vital role in connecting with customers, understanding their unique situations, and providing tailored support that makes a real difference.

Key Responsibilities

  • Manage inbound and outbound interactions:
  • Investigate and assess each customer's personal and financial situation to understand their needs
  • Provide bespoke options and resolutions that align with the customer's circumstances
  • Record file notes accurately and ensure all customer details are updated in our systems
  • Work within regulatory frameworks to ensure every interaction meets quality and compliance standards

The Skills You'll Bring

  • Empathy: Listen actively and approach every conversation with care and patience
  • Problem Solver: Think on your feet and find the best outcome for each customer
  • Collaboration: Work effectively with others to keep the customer at the centre of everything you do
  • Resilience and Adaptability: Stay calm under pressure, handle challenging conversations with professionalism, and adapt to changing situations with ease
  • Curious Learner: Be open to feedback, eager to learn, and keen to develop your skills to better support customers and grow your career

Why This Role is Meaningful

  • Make a Real Impact: Play a key role in helping customers through challenging situations
  • Growth Opportunities: Build your skills in customer support, negotiation, and conflict resolution
  • Supportive Culture: Join a team that values empathy, teamwork, and continuous learning
  • Meaningful Work: Support people in overcoming financial difficulties and guide them toward a more sustainable financial future

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