Customer Service Ambassador
1 month ago
We are seeking an exceptional Customer Service Specialist to join our team at Asuria. In this role, you will have the opportunity to make a real difference in people's lives by providing top-notch administrative and customer service support.
About the Role:
- As a Customer Service Specialist, you will be responsible for delivering first-class service to customers through various channels, ensuring high standards of satisfaction and performance.
- You will collaborate with employers to understand their staffing needs and process information in CRM to facilitate candidate matching.
- Providing professional support to all stakeholders, ensuring their needs are met promptly and effectively.
- Receiving customer feedback, complaints, and desired resolutions accurately and thoroughly.
The Rewards of Being an Asurian:
- Enjoy exclusive retail discounts, recognition, and empowerment of your well-being - Rewards for U at Asuria.
- Competitive salary: $60,000 per annum.
- Three days bonus leave per year.
- Up to 15 weeks paid parental leave.
- Non-primary carer paid leave.
- Genuine work-life balance.
- Smart phone provided.
- Access to Employee Assistance Program offering counseling services across various categories.
- Learning & Development opportunities and direct support to achieving a Cert IV/Diploma qualification in a relevant discipline.
What We're Looking For:
- Administration experience is preferred.
- Employment services industry experience (desired but not essential).
- Proven experience in sales, customer service, finance, marketing, recruitment, and/or management delivery.
- Certificate level (or above) in Business Administration or employment services (desired but not essential).
- High-level verbal and written communication skills.
- Time management and organisational skills.
- Exceptional interpersonal skills with the ability to communicate with all levels of staff, clients, stakeholders, and community.
How to Apply:
- If you match the criteria above, we want to hear from you. Simply complete the application process by clicking the 'Apply Now' button. Only shortlisted candidates will be contacted.
Note:
- A current Working with Children Check or relevant state equivalent is a mandatory requirement for this position.
- Suitable applicants must have (or create) a myGovID account.
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