Customer Service Ambassador

1 month ago


Chatswood, Australia Asuria Full time
Unlock Your Potential as a Customer Service Specialist

We are seeking an exceptional Customer Service Specialist to join our team at Asuria. In this role, you will have the opportunity to make a real difference in people's lives by providing top-notch administrative and customer service support.

About the Role:

  • As a Customer Service Specialist, you will be responsible for delivering first-class service to customers through various channels, ensuring high standards of satisfaction and performance.
  • You will collaborate with employers to understand their staffing needs and process information in CRM to facilitate candidate matching.
  • Providing professional support to all stakeholders, ensuring their needs are met promptly and effectively.
  • Receiving customer feedback, complaints, and desired resolutions accurately and thoroughly.

The Rewards of Being an Asurian:

  • Enjoy exclusive retail discounts, recognition, and empowerment of your well-being - Rewards for U at Asuria.
  • Competitive salary: $60,000 per annum.
  • Three days bonus leave per year.
  • Up to 15 weeks paid parental leave.
  • Non-primary carer paid leave.
  • Genuine work-life balance.
  • Smart phone provided.
  • Access to Employee Assistance Program offering counseling services across various categories.
  • Learning & Development opportunities and direct support to achieving a Cert IV/Diploma qualification in a relevant discipline.

What We're Looking For:

  • Administration experience is preferred.
  • Employment services industry experience (desired but not essential).
  • Proven experience in sales, customer service, finance, marketing, recruitment, and/or management delivery.
  • Certificate level (or above) in Business Administration or employment services (desired but not essential).
  • High-level verbal and written communication skills.
  • Time management and organisational skills.
  • Exceptional interpersonal skills with the ability to communicate with all levels of staff, clients, stakeholders, and community.

How to Apply:

  • If you match the criteria above, we want to hear from you. Simply complete the application process by clicking the 'Apply Now' button. Only shortlisted candidates will be contacted.

Note:

  • A current Working with Children Check or relevant state equivalent is a mandatory requirement for this position.
  • Suitable applicants must have (or create) a myGovID account.


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