Customer Service Hero

7 months ago

Chatswood, Australia ClassBento Full time

Do you love art, craft and cooking experiences? A tech startup on a social mission - founded by pivotal leaders of THE ICONIC - is looking for an enthusiastic, entrepreneurial and eloquent Customer Service Representative with great customer facing skills to join our fast-growing team and make a big impact.

**About ClassBento**

ClassBento is a funded tech platform, providing a community marketplace for fun art, craft and culinary classes, both in-person and online. We connect carefully curated teachers with anyone across Australia wanting to learn everything from flower crown making to candle making; from cooking classes to Kokedama and Kintsugi. At ClassBento we’re all about getting people to switch off, learn new skills and discover new passions. Our super-connected culture has led to a massive increase in stress levels and burnout and many people are finding it increasingly difficult to maintain a healthy balance. The wellbeing experiences we offer on ClassBento provide the perfect opportunity to take a step back and have some fun creating something with your own hands. To further our mission to improve mental wellbeing, we also donate to Dementia Australia with every booking. In Australia, we’re also proud to help NDIS participants find experiences that help them to improve their skills and community participation. We are a close-knit team that is expanding in a high growth culture and environment.

**About the role**

You will be joining our team as a Customer Service Hero of ClassBento. You will manage our inbound channels pre and post booking, ensuring a great customer experience for customers looking to book a group event like team building or celebrating a special occasion; or individuals looking to enjoy or gift a unique experience.

This is a full-time role, working Monday to Friday. Part-time applicants will not be considered. You will be expected to be in our office (Chatswood, NSW, close to the station) at least once a week, with the flexibility to work from home at other times.

**Responsibilities**
- For our inbound customers, you will identify and recommend amazing arts and crafts experiences from our website; ensuring prompt and accurate answers to queries with the goal of driving sales and bookings.
- For our corporate clients, you will be their liaison, with the goal of converting leads into bookings. You will ensure that teachers respond to them in a timely manner, and help clients with their questions and requests.
- You will use the insights you gain from speaking with customers to come up with improvement opportunities for our processes and customer experience design.
- You will build strong client relationships to increase repeat usage of our platform.

**Required Skills and Experience**
- 1 to 2 years experience in a client-facing role
- Strong (verbal and written) communication skills with an ability to build relationships
- Customer service skills
- Enthusiastic and outgoing, with an extroverted personality - you’ll be talking to people almost all day
- Resilient - most of our customers love us but you’ll need to be able to handle the occasional challenging situation
- Adaptable - we are a rapidly growing company and you’ll need to be comfortable with change
- Outstanding organisational skills - you never forget a task
- Good attention to detail
- Team player
- Stakeholder management skills

**Nice to have**
- Experience with Zendesk (or equivalent software)
- Working with small business owners and events planners
- Experience working at a technology platform / marketplace company, similar to ClassBento

**The fun stuff**
- Join a talented team, making a social impact
- $1000 of free experiences on ClassBento, and $500 training / skill development budget, each year
- Flexible office and remote based work environment, with an office in Chatswood 3 minutes from the train station
- Professional growth potential
- Family friendly

**Salary**: $50,000.00 - $55,000.00 per year

**Benefits**:

- Employee discount
- Work from home

Schedule:

- Monday to Friday

Application Question(s):

- Can you tell us about any skills or experience you have that might be helpful in this job?
- What motivates you do do a great job at work, other than the paycheck?
- Tell us about a time you found it difficult to work with someone. How did you handle the situation?

**Experience**:

- Customer service: 2 years (preferred)

Work Authorisation:

- Australia (required)

Work Location: Hybrid remote in Chatswood, NSW 2067

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