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2 weeks ago
As an L1 Engineer with our IT industry leader, you will be part of a dynamic team providing comprehensive support services to clients. The company offers various IT and Cyber Security solutions to small, medium, and corporate businesses in diverse sectors.
Key Responsibilities- Offer remote and on-site assistance to customers, resolving network, workstation, server, and M365 issues.
- Diagnose connectivity problems and provide solutions.
- Assist in creating and updating documentation to ensure best practices are followed.
- Promote and enforce top-notch Cyber Security practices throughout the organization.
- 12 months' experience in a similar role with a focus on customer service and technical skills.
- Strong communication and interpersonal skills, with the ability to work effectively with diverse teams.
- Experience with M365 & MS Exchange, as well as Virtualization and VOIP Systems (3CX & 8x8).
- Hands-on experience with hardware setup, configuration, and audit processes.
- Familiarity with Active Directory & Group Policy is also beneficial.
Our organization values diversity and welcomes applicants from all backgrounds. We offer a supportive environment where employees can grow and develop their careers.
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