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Responder

2 weeks ago

Springvale, Australia Sonder Full time
This is a Sonder Responder role with Sonder based in Springvale, VIC, AU
== Sonder ==

Role Seniority - junior

More about the Sonder Responder role at Sonder

At Sonder, we believe that every person deserves to feel safe, supported, and empowered to be at their best - wherever they are. That's why we're redefining workplace health, safety, and wellbeing through a seamless blend of technology and human expertise. Sonder's mobile platform provides 24/7, real-time support from a dedicated team of safety, medical, and mental health professionals - ensuring that our members receive immediate care when they need it most. In critical situations, we go beyond digital support, offering on-the-ground assistance to manage time-sensitive incidents.

By harnessing real-time insights, we enable organisations to take proactive steps toward a healthier, safer future, which leads directly to tangible bottom-line business outcomes.

An Exciting Time to Join Sonder

Since our founding in 2017, Sonder has experienced rapid growth, expanding operations across Australia, New Zealand, and the UK. Backed by Australia's leading venture capital firms, Seek and Blackbird, we are well-capitalised and on a mission to scale globally, partnering with corporations, educational institutions, and government agencies to transform workplace wellbeing at scale.

Our impact and scale:

  • 1,000,000+ members across multiple countries

  • 200+ team members, plus an extensive network of on-the-ground responders

If you're passionate about using technology and human expertise to drive meaningful change, join us in shaping the future of workplace wellbeing

About the role

At the heart of our operation is our Response Network of Sonder Responders who provide in-person support to our members who need help, when they need it, in coordination with our Support Centre. 

Serving and former workers from within the identified industries are eligible to apply, as there is plenty of flexibility to enjoy your work-life balance with your on-call capacity.

You'll be a part of the Sonder Responders Network employed in a casual capacity.

Sonder Responders work a flexible, 24-hour on-call roster, and this is an exciting opportunity for the right people to build and expand the network in Australia from the ground level. Your experience in decision-making, response, empathy, and a drive to help others will be essential to success and satisfaction in this role. You will be free to nominate your hours of availability and will be generously compensated with remuneration for both on-call availability, when required, and incident response.

 You will also, when required, assist the Response Network Manager to:

  • Conduct stakeholder engagement to support Sonder's business and operational outputs as directed

  • Nurture partnership relations, engagement and training

  • Provide input to operational procedures and network management

  • Conduct emergency and non-emergency support responses as required to support the network of responders in your area

Who are we looking for?

We're seeking experienced individuals from the military, law enforcement, mental health sector or emergency services industries who are passionate about providing assistance to people in need. We are looking for someone who is confident in their ability to assess a critical situation and determine, or recommend, the next steps. Empathy is essential.

 You will have:

  • Recent or current experience in Australia within emergency services, military and/or security-related work and a strong network of contacts in the local area

  • High level of self-awareness, motivation, and self-management

  • Ability to set priorities, act on key issues and make quick decisions while displaying interpersonal sensitivity

  • Ability to work a flexible, on-call roster

Check out our life page for more info - https://www.linkedin.com/company/sondersafe/life/

Due to the nature of our industry, all Sonder employees are required to complete a National Police Check and WWCC.  If you have recently obtained these clearances, please indicate this in your application.

For any enquiries, or to arrange a confidential conversation, please contact nick.marchant@sonder.io 

 #LI-Onsite

Before we jump into the responsibilities of the role. No matter what you come in knowing, you'll be learning new things all the time and the Sonder team will be there to support your growth.

Please consider applying even if you don't meet 100% of what's outlined

Key Responsibilities
  • Providing in-person support
  • Conducting emergency responses
  • Engaging stakeholders
Key Strengths
  • Emergency response experience
  • Decision-making skills
  • Empathy
  • Stakeholder engagement
  • Partnership relations
  • Operational procedures input
Why Sonder is partnering with Hatch on this role. Hatch exists to level the playing field for people as they discover a career that's right for them. So when you apply you have the chance to show more than just your resume.

A Final Note: This is a role with Sonder not with Hatch.