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Client Success Manager

2 weeks ago

Sydney, New South Wales, Australia Constantinople Full time
This is a Client Success Manager role with Constantinople based in Sydney, NSW, AU
== Constantinople ==

Role Seniority - mid level

More about the Client Success Manager role at Constantinople

Constantinople is the first of its kind: an all-in-one software and operational platform for banks. We provide our banking clients with a cloud-native infrastructure to host and manage their customers. We offer a comprehensive suite of banking products, together with all operational services needed to run a bank efficiently.

Constantinople's state-of-the-art platform eliminates the need for expensive infrastructure, and replaces manual operational and compliance processes with automation at scale. By removing the operational complexity of banking, Constantinople enables its clients to focus on its customers and the business of banking.

The Role

As a key point of contact for our clients, you'll be instrumental in building and maintaining trusted advisor relationships, handling inquiries, and providing support to ensure high levels of customer satisfaction and retention while identifying opportunities for optimization. You'll lead client onboarding, collaborating closely with internal teams to provide comprehensive support throughout their initial journey.

Additionally, you'll demonstrate project management excellence by developing and executing implementation plans, defining clear scopes, and monitoring progress to drive successful outcomes. Finally, your contributions to scaling strategies will be crucial as you help develop frameworks that support growth and align with the company's go-to-market strategy, ultimately expanding our client base effectively

Who You Are

  • Proactive Self-Starter: You are a self-starter who takes initiative and is action-oriented. You don't wait for instructions but drive projects forward independently. You have a proven track record as an experienced client manager, project manager, or implementation manager, ideally in the financial services industry or within a fintech startup. Candidates with 5+ years of relevant experience will be strongly considered.

  • Adaptability and Progress-Driven: You thrive in an ever-changing environment and prioritize progress over perfection. You have the ability to adapt to new challenges and use both experience and first principles to navigate ambiguous situations, resulting in clear and informed decision-making.

  • High-Intensity Environment: You thrive in high-intensity work environments and find satisfaction in collaborating with passionate, hardworking, and supportive teams.

  • Relationship and Project Management: You possess excellent relationship and project management skills, particularly with experience in handling complex implementations. Your ability to manage multiple aspects of a project while maintaining strong client relationships is essential.

  • Effective Communication and Team Player: You excel in communication, with the ability to convey ideas clearly and build strong relationships. You can also influence and collaborate effectively with diverse stakeholders.

  • Passion for Technology: You have a genuine passion for technology and a deep interest in exploring this passion within the dynamic and innovative landscape of a startup environment.

Application process:

If this sounds like the kind of opportunity you've been looking for, select the 'Apply Now' button below to submit your cover letter and resume. Use your cover letter to introduce us to you; we want to know who you are, what you've worked on and why you think you'd be a great addition to the Constantinople team.

Inclusion

To build technology and products that are used and loved by people and solve real-world problems, we need to build a team with many different perspectives and experiences. We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. 

We encourage candidates from all backgrounds to apply. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us. We will treat your request as confidentially as possible. In your email, please include your name and preferred method of contact, and we will respond as soon as possible.

Before we jump into the responsibilities of the role. No matter what you come in knowing, you'll be learning new things all the time and the Constantinople team will be there to support your growth.

Please consider applying even if you don't meet 100% of what's outlined

Key Responsibilities
  • Building client relationships
  • Leading client onboarding
  • Developing scaling strategies
Key Strengths
  • Project management
  • Client relationship management
  • Adaptability
  • Communication skills
  • Passion for technology
  • Team collaboration
Why Constantinople is partnering with Hatch on this role. Hatch exists to level the playing field for people as they discover a career that's right for them. So when you apply you have the chance to show more than just your resume.

A Final Note: This is a role with Constantinople not with Hatch.