Field Area Manager, Cairns

2 weeks ago

Cairns, Queensland, Australia NBN Co Full time
This is a Field Area Manager, Cairns role with NBN Co based in Cairns, QLD, AU
== NBN Co ==

Role Seniority - mid level

More about the Field Area Manager, Cairns role at NBN Co

Job Expectations

We have an exciting opportunity at nbn for a Field Area Manager, reporting into the Region Manager of the Field Operations Team,

A bit about your role

As the Field Services Area Manager, located in Cairns, you will lead a multi-disciplinary team consisting of Customer Field Technicians and Senior Field Technicians that are dedicated to delivering the highest standards of customer experience. The team are responsible for all field activities across network and service elements related to the day-to-day operation of the NBN Co network within a defined area.

Importantly, you will ensure all work is completed in a manner that is compliant to relevant HS&E, quality and technical standards and does not expose employees, customer, the public or the environment at unacceptable risk. This includes conducting QA and coaching activities where necessary with IWF and DP's across all standards with respect to connect, assure & build

The role will see you Drive a strong customer experience and related KPIs including On the day, Right First Time, Re rolls within 10 days, New Service Never worked, Network restoration, Network Acceptance and Build Quality (QI), providing input, support and resources for Adds, Moves and Changes in the define area.

A bit about you

You're a proven leader with an enterprise mindset and a strong commitment to health, safety, and environmental standards. With experience in telecommunications or technical services, you've led operations or engineering teams across service delivery, construction, or restoration, often spanning multiple technologies.

You bring solid operational management experience in telecoms, civils, or similar environments, and know how to build and lead commercially focused teams while delivering outstanding customer service.

Autonomous and influential, you make sound decisions and collaborate effectively across internal and external stakeholders to drive results.

A more inclusive working world

nbn is committed to an inclusive, flexible, and supportive workplace where everyone can feel heard, valued, and respected. We believe diverse perspectives are the key to unlocking greater outcomes and encourage applications from people of all ages, nationalities, abilities, and cultures. We champion equal opportunities for all employees. If you have any special requests or accessibility requirements throughout the recruitment process, please advise us at the time of application (via recruitment@nbnco.com.au) and we will adjust to meet your needs.

Take your next steps with nbn

So, if you think this role is for you then apply today via your Workday account. This will ensure that your application receives priority over any external applicants. In line with nbn's internal hiring guidelines, please ensure that you inform your current manager prior to formally applying to the position.

Worker Type

Permanent

Time Type

Full time

Field Base Location

Cairns

Before we jump into the responsibilities of the role. No matter what you come in knowing, you'll be learning new things all the time and the NBN Co team will be there to support your growth.

Please consider applying even if you don't meet 100% of what's outlined

Key Responsibilities
  • Leading a team
  • Ensuring compliance
  • Driving customer experience
Key Strengths
  • Leadership
  • Operational management
  • Customer service
  • Health and safety compliance
  • Collaboration
  • Telecommunications knowledge
Why NBN Co is partnering with Hatch on this role. Hatch exists to level the playing field for people as they discover a career that's right for them. So when you apply you have the chance to show more than just your resume.

A Final Note: This is a role with NBN Co not with Hatch.

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