Senior Customer Service Engineer

2 weeks ago

Perth, Australia OMEGA, Inc. Full time

Senior Customer Service Engineer

Senior Customer Service Engineer

Apply locations Perth, AU | Full time | Posted 5 Days Ago | Job Requisition ID: 15902

Customer Support Engineer – Perth, Australia

We are seeking an experienced Customer Service Engineer based in Perth. This is a great opportunity to join a market-leading company in a key customer-facing role that is expanding.

Job Responsibilities (including but not limited to):

Based in Western Australia, you will be part of a team of 17 Engineers responsible for maintaining XRF, XRD, and SPE instruments across Australasia, including:

1. Installation, commissioning, and calibration
2. Preventative maintenance on instruments
3. Responding to breakdown calls as needed

This role involves extensive travel—at least 80% of your time within Perth, remote mine sites, and interstate, with occasional overseas travel. On-call and weekend work may also be required.

Job Requirements:

- 5+ years of field service experience
- Advanced Diploma or higher in Electronics, with strong electro-mechanical skills
- West Australian Serviceman’s Radiation Safety License (preferred)
- IT literacy
- Ability to travel on short notice
- Passion for customer service
- Experience with X-ray fluorescence, X-ray diffraction, or neutron analysis (advantageous)

What We Offer:

- Work in an organization committed to excellence
- Salary based on experience, education, and skills

About Us:

Malvern Panalytical, Micromeritics, and SciAps are leading providers of advanced analytical instruments, forming a powerful, complementary group of market leaders. We serve innovative companies, academic institutions, and government labs worldwide, with R&D and manufacturing in North America, Europe, and Asia. Our global team of over 2,500 employees is dedicated to delivering expert customer support.

Part of Spectris plc, a FTSE 250 company, we focus on precision instruments and software to help solve some of the world's biggest challenges—making the world cleaner, healthier, and more productive.

Our Commitment to Diversity:

We promote an inclusive culture where everyone can thrive. We encourage applications from diverse backgrounds and underrepresented groups, valuing your unique perspective to help us innovate and succeed.

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