Customer Engineer

1 week ago

Melbourne, Australia Vertiv Co Full time

Key Responsibilities

Plan your customer service maintenance visits in a structured and methodical manner.

Time Sheets – Digital reporting tool to be used each day.

Field Service Reports - to be completed for every maintenance & service call attended.

Carry out commissioning, service maintenance & after-hours service commitments in a professional, efficient manner.

Maintain relationships between with customers providing customer feedback to the Team.

Keep up to date with training requirements across multiple Vertiv technologies.

Maintain the supplied company vehicle & personal appearance to the appropriate company standard.

Spare Parts. Keep personal onboard spares inventory, record & report inventory use.

Comply with all Work, Health & Safety, Environment and Quality obligations.

Actively promote safety in the workplace

Daily Work Duties and expectations:

Drivers Licence is required (may involve visit to remote sites)

Overnight or longer trips may be required.

Attending customer Service calls.

Use of ladders, Scissor lift and scaffolding.

Working in tight and restricted locations.

Working on and around Energised Electrical equipment.

Working on live refrigerant lines and pressure vessels.

Working and Heights (needs Work at Heights Training and refreshed every 5 years)

Working on HVAC Mechanical systems that will involve awkward body positions at times.

Lifting, carrying, relocating equipment and components (e.g Compressors, Gas Bottles etc)

Requirements:

Previous experience within the HVAC / Critical Cooling space

Mechanical Trade Certificate

Restricted Electrical Licence

Refrigerant Handling Licence

Proficiency in Microsoft Office

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