Customer Analytics Engineer

Job Description

• Opportunity to use data to improve the Club Jetstar loyalty program for our customers
• Flexible ways of working – hybrid model with 3 days onsite
• Full-time 12-month fixed-term opportunity, based at our head office in Collingwood, Melbourne

Love travel and passionate about all things aviation. You're in the right place. At Jetstar, you get to take-off at work, and in life.

As a team, we're lucky we get to do both for a living – and we want you to be part of where we go next. Helping our teammates soar is what we're all about. And with a new fleet of state-of-the-art aircraft, plus new routes being added, the sky's the limit.

Take-off with your next opportunity

At Jetstar, we are seeking a Customer Analytics Engineer to join our Loyalty Data Squad within the Customer domain. You will focus on designing and delivering data models, analytics-ready datasets, and business metrics that power insights, reporting, and decision-making for Jetstar's Club Jetstar loyalty program.

In this role, you will act as the spokesperson of the central Data and Analytics team, leveraging the modern data platform (Snowflake, dbt, Alation) while partnering closely with Customer and Club Jetstar business teams, Data Business Analysts, and SMEs to enable impactful customer analytics.

To be successful in this role, you will transform raw data into reliable, well-tested models that power reporting, insights, and activation use cases. You'll be part of a large, established analytics engineering community but be dedicated to the loyalty domain, with support from a business analyst and data modeller.

The core responsibilities of this role will be:

• Design, build, test, and maintain data models and SQL transformations in dbt to enable analytics for Club Jetstar teams in Customer domain.
• Extend enterprise data models by creating domain-specific dimensions, measures, and KPIs aligned with Customer and Club Jetstar business needs.
• Collaborate with Data BAs, Customer SMEs, and centralized data modelling team to translate business rules into curated data assets.
• Ensure models are well-documented in Alation and adhere to best practices in coding, testing, and version control (GitHub).
• Work closely with centralized Data Engineering and Data Modelling teams to ensure alignment with enterprise frameworks, governance, and standards.
• Provide trusted data outputs to enable BI dashboards, analytics, and reporting for Customer and Club Jetstar teams.
• Enable downstream use cases in BI, reporting, and activation (e.g. Hightouch, Braze, Salesforce).
• Partner with stakeholders across Customer, Technology, Cyber, Data Privacy and Ethics to ensure dependencies and requirements are well understood.

To be considered, key skills will include:

• 2-5 years of experience in analytics engineering, BI development, or data modelling roles.
• Strong proficiency in SQL (queries, stored procedures, performance optimization).
• Experience with dbt for data transformation and data pipeline management.
• Hands-on experience with Snowflake (or other modern cloud data platforms).
• Familiarity with data modelling concepts (fact-dimension, star schema, medallion architecture).
• Understanding of business metrics and KPI creation for analytics and BI.
• Experience working with data catalogues (e.g., Alation) and GitHub for version control.
• Experience with data activation tools (e.g., Hightouch) and marketing platforms (e.g., Braze, Salesforce).
• Exposure to loyalty, marketing, or customer data domains.
• Exposure to data governance, RBAC, or data security concepts.
• Familiarity with downstream BI tools e.g. Power BI.
• Knowledge of orchestration and monitoring best practices.
• Strong analytical, problem-solving, and communication skills – able to work with both technical and business stakeholders.

Applications close on the 24th of November

Your life at Jetstar is unlike any other..

Live the travel dream: You and your nominated travel companions can take-off more with our famous Qantas Group Staff Travel discount.

Make work feel like a holiday: Join a fun, driven team where work feels like a holiday. Our people take every opportunity to take-off together and find ways to help their teammates soar.

There's a place for everyone at Jetstar: For us, travel and meeting new people go hand in hand. We invite our people to get involved in various Employee Network Groups that play an important role in creating our inclusive and supportive culture that we are fiercely proud of. We believe that teams with a diversity of ideas and experiences are more creative, innovative and solve problems quickly. We welcome applications from anyone who wants to take-off with us. If you have support or access requirements, just reach out and let us know what you need.

We're Jetstar. Let's take-off together

About us

We're Jetstar. You may know us for our famous low fares, but did you also know that we've flown more than 400 million customers since we launched in Australia in 2004? In fact, each week we operate around 3,000 flights to nearly 40 destinations across Australia, New Zealand, Asia and the Pacific. We also operate a fleet of more than 80 aircraft, including state-of-the-art Airbus A320/21 NEO aircraft and the Airbus A320 family and Boeing 787-8s. Every day we enable more people to takeoff to more places, more often.