Team Leader, Operations Support

Team Leader, Operations Support (Vic/Tas)

Location: Gulidjan Land – Geelong VIC OR Nipaluna – Hobart TAS
Salary: Competitive Base + Superannuation + NFP salary packaging benefits
Employment status: Full Time Permanent – Hybrid Office & WFH
Job number: 2526

Hey you

genU is seeking a confident, proactive, and people-focused Team Leader – Operations Support to play a vital role in delivering high-quality administrative support across our Disability & Ageing Division.

As a leader in our Client Services Team you’ll drive clarity, structure, and high performance across teams based in Tasmania and Victoria. Your focus will be on delivering consistent, efficient operational services that directly enable our frontline teams to achieve outstanding results for clients.

What you’ll do

As a Team Leader – Operations Support in our Client Services Team, you’ll:

- Lead and support a dynamic operations team across VIC and TAS, promoting a collaborative, inclusive, and high-performing team culture.

- Oversee day-to-day administrative operations, ensuring timely and consistent delivery of services such as reception, data entry, document management, fleet coordination, and financial transactions.

- Drive continuous improvement, supporting the implementation of streamlined, standardised processes that enhance service delivery and reduce inefficiencies across multiple sites.

- Monitor team performance, allocate resources effectively, and ensure alignment with genU policies, service standards, and strategic objectives.

- Partner with stakeholders across the Disability & Ageing Division and wider genU network to enable smooth, values-driven operational support.

What you’ll bring

- A qualification in Business Admin, Management, or a related field, or relevant leadership experience

- Proven ability to manage distributed teams and deliver high-quality operational outcomes

- Strong organisational and time-management skills, with the ability to juggle multiple priorities

- Excellent interpersonal and communication skills

- Confidence using Microsoft Office (especially Teams, Excel, Outlook) and working with digital systems

- Experience working with people with disability or within the community services sector.

- Familiarity with CareLink, Lumary, or other CRM systems.

- An understanding of the NDIS and broader disability service landscape.

You’ll also need a Working With Children Check, NDIS Worker Screening Check and Orientation Module Certificate – but don’t worry, we’ll help guide you through this.

Why you’ll love working at genU

At genU, our differences make us stronger. We celebrate all kinds of diversity and the unique perspectives each of us brings.

We’re committed to creating a welcoming, safe, and respectful space where everyone feels valued and can thrive.

You’ll also get

- Salary packaging - up to $15,900 tax-free plus meal/entertainment benefits.

- Extra Leave – total 15 days personal leave per year.

- Purchased leave options - the ability to buy additional annual leave to support work-life balance and flexibility.

- Discounts - savings at 450+ retailers including Coles, Woolworths & JB Hi-Fi.

- University Study Discount - Enjoy a 25% fee reduction for undergraduate and postgraduate courses at Torrens University.

- Wellbeing support - 24/7 access to a holistic employee assistance program.

- Referral bonus - bring great people with you and be rewarded.

Ready to make a difference? Click apply to complete your application.

Don’t wait to apply We are reviewing applications as they come in.

You can view the full position description on the genU careers page.

We are committed to ensuring an accessible recruitment experience. If you need any adjustments or have specific accessibility requirements at any stage of the process, please contact our hiring manager at salli.bruce@genu.org.au or 0418 389 201

We are not accepting or seeking agency support on this role

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