Service Content Writer

3 days ago

City of Brisbane, Australia Foot Locker, Inc. Full time

Overview

Join Foot Locker Singapore as Our Next Service Content Writer Are you passionate about crafting content that truly makes a difference? Do you have a knack for turning complex ideas into clear, engaging, and user-friendly information? If so, we want YOU to be part of our dynamic team at Foot Locker Singapore Who are we Foot Locker is more than just a global retailer — we’re the heartbeat of sneaker culture. With a presence in 2,700 stores across 29 countries, including North America, Europe, Asia, Australia, and New Zealand, we’re on a mission to ignite passion, spark discovery, and celebrate individuality through our iconic brands: Foot Locker, Kids Foot Locker, Champs Sports, WSS, and Atmos.

Responsibilities

As our Service Content Writer, you’ll be at the heart of transforming how we communicate with our customers and internal teams. Your words will shape the way people experience our brand—whether they’re browsing our website, seeking support, or learning new processes.

What You’ll Do

- Create compelling, easy-to-understand content for our website and self-help platforms.

- Develop and maintain SOPs, work instructions, and essential documentation that align with our business goals.

- Dive deep into service processes to simplify and translate them into impactful content.

- Use data-driven insights to enhance self-service options and improve customer experience.

- Collaborate across departments to gather information and ensure consistency in messaging.

- Empower our support teams with clear, concise work instructions and response templates.

- Design intuitive workflows using tools like Lucidchart or Visio.

- Create engaging infographics to support content.

- Support automation initiatives that elevate customer service.

- Manage and maintain our SharePoint site for seamless content access.

Qualifications

Who You Are

- A creative communicator with a sharp eye for detail and a passion for customer-centric content.

- A multitasker who thrives in fast-paced environments and juggles multiple projects with ease.

- Experienced in CRM systems and process mapping tools.

- Skilled in writing clear, accurate, and engaging documentation.

- A team player with excellent interpersonal and communication skills.

- Fluent in English, both written and spoken.

- Holding a diploma or equivalent experience, with 2+ years in service or marketing content writing.

Benefits

At Foot Locker Singapore, we’re more than just sneakers—we’re a global community driven by passion, innovation, and a commitment to delivering exceptional service. Join us and be part of a brand that empowers self-expression and celebrates individuality.

Ready to write the future of customer experience?

Apply now and help us shape the voice of Foot Locker Singapore

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