▷ Urgent Search: Client Care Specialist

2 days ago

Sydney, Australia Macquarie Bank Limited Full time

Administration & Support, Lending / Leasing / Retail Banking, Retail Banking

Our Client Care team plays a crucial role in maintaining high-quality service for our retail bank clients. As part of the Client Service and Support division, they are responsible for providing timely and positive resolutions to client cases through multiple communication channels.

At Macquarie, we bring together diverse people and empower them to explore all kinds of possibilities. As a global financial services group operating in 31 markets with 56 years of continuous profitability, we offer a friendly and supportive environment where everyone contributes ideas and drives outcomes.

What role will you play?

You will work closely with clients to build trust and understand their situations with empathy and professionalism. Using your investigative skills, you will identify the root cause of issues and deliver mutually beneficial solutions. You will ensure quality resolutions are provided and share insights to improve our processes, aiming to deliver exceptional client experiences. The role involves ongoing communication via phone and email until cases are resolved.

What you offer

- Strong ability to identify potential risks and proactively resolve them.
- Ability to adhere to policies and procedures, following both internal and external guidelines.
- Excellent written and verbal communication skills to investigate matters thoroughly.
- Motivated and effective in fast-paced, deadline-driven team environments.
- Experience in financial services, especially with complaint processes, is highly regarded.

We welcome applicants inspired to build a better future with us. If you're excited about this role or working at Macquarie, we encourage you to apply.

What we offer

- 1 wellbeing leave day per year
- Up to 5 additional service bonus leave days annually
- Up to 20 weeks’ paid parental leave for primary caregivers, with transition leave upon return, and 6 weeks for non-primary caregivers
- 2 days paid volunteer leave and donation matching
- Up to 12 months’ gender affirmation leave, including 6 weeks paid
- Access to Employee Assistance Program and wellbeing benefits (health checks, flu vaccinations)
- Various salary packaging options
- Learning and development opportunities, including professional membership reimbursements
- Hybrid and flexible working arrangements, depending on role
- Reimbursement for work-from-home equipment

About Banking and Financial Services

Banking and Financial Services is our technology-driven retail bank supporting clients in achieving their financial goals—buying a home, growing a business, or managing wealth.

Our commitment to diversity, equity, and inclusion

We are dedicated to fostering a diverse, equitable, and inclusive workplace. We encourage applications from all backgrounds and welcome all identities. We are committed to providing reasonable adjustments during recruitment and employment. Please contact us if you need additional support or accommodations.

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