Customer Service Manager

Job no: 944014
Work type: Permanent / Full time
Location: Melbourne City

Be part of a dynamic environment at our Flagship store, Myer Melbourne. Inspire and guide passionate Retail teams to deliver outstanding customer experiences and drive strong sales performance.

Be the driving force behind our customer service excellence leading teams across various departments to deliver memorable customer experiences. Champion Myer's strategic vision by managing daily operations, coaching team members, and fostering a culture of growth and collaboration.

Reporting to the Assistant Store Manager and working closely with a supportive leadership team, this pivotal role offers outstanding opportunities to elevate your career in Retail Management.

- Showcase your customer service excellence by leading team performance
- Opportunities for succession planning and career development

About The Role:

- Manage the daily operations of your departments, driving customer satisfaction and financial performance
- Optimise team productivity by leveraging workforce management and further developing team member skills
- Drive a high performance, customer focused culture through role modelling, communication, feedback and recognition
- Maximise the team’s customer service focus by effective management and delegation of tasks to minimise operational activities
- Lead, empower and inspire your team with a consistent focus on developing the next generation of Myer leaders
- Maximise your time spent within your departments to lead and manage your teams and gain customer insights

About You:

- Previous experience as a Retail Manager, Area Manager or similar, ideally within Fashion/Retail environment
- People leadership skills with a 'hands-on' approach are essential
- Demonstrated ability to lead teams, achieve targets and monitor KPI's
- Experience in performance management and getting the best from your teams will be highly regarded
- Customer focused with superior customer service skills
- Strong retail, financial and business acumen
- Excellent time management skills with the ability to prioritise and achieve within timelines

Benefits to you:

- Become a leader within one of Australia’s most-loved department stores
- Career development and progression opportunities, local and national
- Exciting Team Member discounts and exclusive offers
- Access to volunteer, parental and lifestyle leave
- Service Recognition, Inspirational People Awards, and more

Our management teams work across fortnightly rotating rosters to meet key store trading hours, including weekends and extended/peak trade (e.g. Black Friday and Christmas-New Years).

From humble beginnings in downtown Bendigo to supporting Australian communities far and wide - Myer has always been a special place, transcending beyond just a place to work.

Myer is a place for finding life-long friendships, a safe space with a big heart. Here, you’re encouraged to be yourself, share your ideas and are entrusted to deliver your very best.

Here, you’re not only an employee. You’re a valued Team Member with real dreams that we want to help you chase, no matter how big or small. At Myer, we’re all about making your work life meaningful. We want you to experience life’s special moments fully, which is why we take pride in offering balance and flexible options to get you to where you want to be.

Wherever you are and wherever you’re going, we’ll meet you there and get you to your destination. With your enthusiasm and our support, we’re fully committed to helping you thrive and flourish. The future lies in your hands.

Aust. Working Rights: To be eligible to apply for this job, you must have Australian working rights. For further information contact the Australian Department of Immigration.

Equal Opp. Employer: We pride ourselves on the diversity of the people who work at Myer, representing the community in which we serve.

Agency note: Myer Pty Ltd does not accept unsolicited resumes/candidate profiles from external agencies or suppliers via any method. Any candidates submitted in an unsolicited manner, will be considered a direct candidate application to Myer and no fee will be payable.

Applications close: 03 Nov 2025 AUS Eastern Daylight Time

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