Reliability Analyst

As a Digital Bank, software engineering is at the core of what we do. Our engineers operate in an autonomous environment where they are empowered to "do it right" and continuously learn, becoming masters in their craft. You will foster and nurture a culture of psychological safety that encourages innovative thinking & early risk escalation while taking a collaborative approach.

Our DNA is customer engagement, finding ways to innovate and do things differently, connecting data with engineering to drive digitalisation and provide reliable and secure services. Join our BFS Reliability Service Management team and contribute to increasing the availability of our products and services and reducing risk.

At Macquarie, our advantage is bringing together diverse people and empowering them to shape all kinds of possibilities. We are a global financial services group operating in 31 markets with 56 years of unbroken profitability. You’ll be part of a friendly and supportive team where everyone—regardless of role—contributes ideas and drives outcomes.

What role will you play?

As the Reliability Analyst, you will help manage the team to foster our reliability, risk management, and operational excellence culture. You will lead a performance-oriented culture driving sustainable customer outcomes by owning and delivering on incident, problem, and change management standards and practices. These standards are based on stable and robust core risk management and service reliability principles, guiding us on:

- Timely detection, investigation, remediation, and reporting of priority technology incidents with high data quality.
- Providing insights and analysis of all reliability measurements.
- Managing and owning various reliability reporting to product, engineering, executive management, and regulatory bodies.
- Supporting initiatives for improvements to incident and postmortem processes.
- Supporting our change management process and maintaining an appropriate risk culture, while facilitating fast and reliable technology change with a customer-focused mindset.

You will work closely with many stakeholders to achieve our goal of reimagining service delivery with a focus on resilience, agility, and innovation.

What you offer

- A career in technology operations, major incident management, service reliability, and delivery.
- Experience in regulatory and executive reporting.
- Experience in reducing the impact of priority incidents and delivering efficient resolutions.
- Experience in identifying control gaps and implementing governance controls.
- Ability to identify process improvement opportunities and leverage latest technologies to deliver value.
- A strong commercial mindset, pragmatic approach, motivation, and passion for Site Reliability Engineering (SRE), AIOps, and automation.
- Proven ability to foster collaboration and a sense of belonging within the team.

We welcome applications from anyone inspired to build a better future with us. If you're excited about this role or working at Macquarie, we encourage you to apply.

About Banking and Financial Services

Banking and Financial Services is our technology-driven retail bank supporting clients in achieving their full potential—whether buying a home, growing a business, or managing wealth.

Our commitment to diversity, equity, and inclusion

We are committed to fostering a diverse, equitable, and inclusive workplace. We encourage people from all backgrounds to apply and welcome all identities, including race, ethnicity, cultural identity, nationality, gender, age, sexual orientation, marital or partnership status, parental and caregiving roles, neurodiversity, religion, disability, or socio-economic background. We are happy to discuss how you can feel included and supported during the recruitment process and beyond. To learn more, contact our team. We aim to provide reasonable adjustments for those who need support during recruitment and employment.

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