Project Manager

ING Australia are looking to recruit a Project Manager to work with our Financial Health team in the COO division on an 18‑month fixed‑term contract.

The Financial Health team is responsible for managing ING Australia’s teams working on financial hardship and collections activities with significant regulatory oversight.

The Project Manager in the Financial Health function plays a crucial role in driving the business unit and the company’s growth, development, and achievement of strategic objectives. The primary purpose of this role is to drive end‑to‑end execution of complex projects and organisational change for Financial Health.

Ready to make an impact?

What you’ll do

- Support Initiative Owners in the design, mobilisation and execution of complex change.
- Lead initiatives through the end‑to‑end project management lifecycle in line with global and local governance and best practices.
- Ensure adherence to the ING financial governance requirements, including transparency on cost and benefits and timely and accurate reporting project financials.
- Establish appropriate project governance, reporting, escalation and feedback loops to ensure appropriate management issues, risks and milestones.
- Adhere to agreed project management processes and ensure quality and timeliness of deliverables (e.g. Delivery Playbook criteria met, Risk assessments completed and submitted to Non‑Financial Risk Committee prior to delivery release).
- Facilitate identification, calculation of benefits for the initiative and establish cost and benefits realisation measures in line with Benefits and Value Management Framework.
- Drive effective stakeholder engagement and communications through a range of channels and practices in line with the expectations of the stakeholder group.

What we’re looking for

- 10+ years’ experience delivering change, projects or initiatives.
- 10+ years’ experience planning, controlling and implementing multiple projects up to ~$5m in a highly regulated environment.
- 10+ years’ experience in managing system implementation, data and/or regulatory reporting projects.
- Degree qualification in a business, management or finance discipline.
- Relevant certifications (e.g. Management of Portfolios, PMI, Prince 2, AIPM).
- Proven experience managing different stakeholder groups including up to Executive level.
- Experience in one or more relevant domains (e.g. Retail, Wholesale, Finance, Risk, CIO, COO).
- Demonstrated experience utilising both agile and waterfall methodologies to successfully deliver projects.
- Project accounting, finance management.
- Demonstrated experience in stakeholder engagement and deep understanding of the regulatory framework impacting collections and hardship.

What’s in it for you

- Drop everything and learn with over 16,000 professional and personal development courses to choose from.
- Discounted ING Health Insurance.
- Additional Rest Day to support your wellbeing.

About Us

At ING, we’re all about making life simpler and more rewarding – for the people who bank with us, the team members who work with us, and the communities we’re proud to support. Joining ING means stepping into an environment where your individuality isn’t just welcomed – it’s celebrated. We’ve built a culture that’s fun, inclusive and supportive, giving you the freedom to be yourself so you can do your thing.

Whether you’re taking ownership of exciting projects, thinking outside the box, or working with global colleagues, you’ll find ING is the kind of place where growth isn’t just a possibility; it’s a promise. As a WGEA Employer of Choice for Gender Equality and Family Inclusive workplace, you’ll feel the difference in how we value and champion our people.

We make hiring decisions based on your skills, capabilities, and how you align with our values – not on ticking every box. If you’re interested but don’t meet all the criteria, we encourage you to apply. We’re invested in fostering a diverse and inclusive workplace where everyone feels like they belong. We’ll help you with support or adjustments when you apply. Let us know if you’d like to chat with an LGBTQ+ confidential contact.

Sound like your kind of vibe? We can’t wait to hear from you

One last note: We operate using a direct talent sourcing model – no agency introductions, please.

ING is Australia’s most recommended bank according to RFI Global’s Consumer Atlas Survey, January–June 2025 (n = 29,510) when compared to customers of the 10 largest ADIs operating in Australia.

Contact

Mark Montgomery – mark.montgomery@ing.com

Applications close Friday 28th November

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