Implementation Specialist

Implementation Specialist - CampaignTrack

Job Description

- Digital / Saas Solutions for Real Estate agency clients.

- Deliver product demos / training for clients pre and post onboarding.

- Hybrid working and career pathways into Solutions, Leadership and more.

Company Overview

CoStar Group (NASDAQ: CSGP) is a leading global provider of commercial and residential real estate information, analytics, and online marketplaces. Included in the S&P 500 Index and the NASDAQ 100, CoStar Group is on a mission to digitize the world's real estate, empowering all people to discover properties, insights and connections that improve their businesses and lives.

We have been living and breathing the world of real estate information and online marketplaces for over 35 years, giving us the perspective to create truly unique and valuable offerings to our customers. We've continually refined, transformed, and perfected our approach to our business, creating a language that has become standard in our industry, for our customers, and even our competitors. We continue that effort today and are always working to improve and drive innovation. This is how we deliver for our customers, our employees, and investors. By equipping the brightest minds with the best resources available, we provide an invaluable edge in real estate.

About Domain

Domain is a leading property technology and services marketplace that is home to one of the largest portfolios of property brands in Australia, including the Domain, Allhomes and Commercial Real Estate (CRE) platforms. In 2025, Domain became part of CoStar Group (NASDAQ: CSGP), a global leader in commercial real estate information, analytics, online marketplaces and 3D digital twin technology. Together, Domain and CoStar Group is dedicated to digitising the world’s real estate, empowering all people to discover properties, insights, and connections that improve their businesses and lives.

About the Role

Put simply, CampaignTrack is our end-to-end marketing platform allowing Real Estate agents to create, manage and track multi-channel property campaigns - helping to streamline the ordering and management of their print, digital and social media advertising.

As an Implementations Specialist and under the wing of an experienced Solutions Leader, you will maintain pre and post-sale relationships, provide in-person and virtual product training to our Commercial Real Estate Agency customers to ensure the products are well integrated, and help to ensure that product roadmap features are aligned to customer needs and desires.

If you’re passionate about Media and Proptech, you’ve come at a good time

Sitting within a close-knit and long-standing team, this is a unique opportunity to work on exciting and ever-changing products that are the glue between our other agent solutions platforms, in an environment of dynamic online collaboration that welcomes new ideas.

With such wide-reaching platforms, you will have wide visibility and career opportunities across the Domain ecosystem.

Why Join Us

We're the right-sized business for you to make a real impact, with a workplace culture where you can be you. There’s so many perks Here’s some of the favourites…

- Work from home flexibility - 3 days in the office per week.

- Up to 20 days paid parental leave for primary carers.

- Wellbeing Leave.

- Novated leasing options.

- Leadership development programs, LinkedIn Learning and more.

- Regular social events including our famous Innovation Days and annual BBQ

In a typical day you can expect to:

- Bring our products to life through engaging demos, training sessions and webinars that help clients confidently integrate Domain into their business.

- Own the client journey end-to-end - from onboarding and branch rollouts to rebrands, upgrades and ongoing optimisation.

- Deliver smooth implementations by partnering closely with clients on setup, pricing, recommendations and best-practice platform use.

- Plan and lead product update rollouts, ensuring clients understand new features and get value from every enhancement.

- Be a trusted problem-solver, answering product questions, resolving helpdesk tickets within SLAs, and collaborating with internal teams on complex issues.

- Support customer retention and renewals by working with Solutions Leaders and Sales teams to service clients effectively at scale.

- Analyse data and campaign performance to identify risks, trends and commercial opportunities for clients and the business.

- Champion the voice of the customer by sharing insights and feedback with Sales, Marketing and Product to drive continuous improvement.

- Manage rebrands and template changes end-to-end, coordinating testing, specifications and timelines with clients and internal teams.

- Maintain operational excellence across billing, reporting and product management - from invoicing and reconciliations to campaign and spend reporting.

Our Ideal Person

ESSENTIALS

- Excellent customer service and relationship building skills

- Proven ability to embed products and services at customer level

- Strong written and verbal communication skills

- Ability to organise, prioritise, meet deadlines and work well in a fast-paced environment.

- Demonstrate business and commercial acumen and financial awareness

- Strong problem solving and analytical skills with ability to provide solutions that are aligned with the clients' needs

- Tech-savvy with accurate administrative skills

NICE TO HAVES

- Real Estate, tech or Saas industry experience.

What’s Next?

We’ll give your application the thoughtful attention it deserves and get back to you as soon as possible. If there’s a match, one of our recruitment consultants will reach out—so keep your phone handy We’re genuinely excited about the chance to work together and make a meaningful impact.

Equity, Diversity & Inclusion

Domain is enthusiastically and unapologetically committed to fostering an equitable, inclusive work culture which reflects our customers and communities. We are proactively looking for candidates from all lived experiences, including people with disability, and people of all ages, ethnicities, cultures (including Aboriginal and Torres Strait Islander Peoples), faiths, sexual orientations, and gender identities (including trans and non-binary people).

We are committed to providing an equitable recruitment process for people with disability. If you require adjustments during the process we’re here to support. If you wish to receive this job advertisement in an accessible format, or have a confidential chat about workplace adjustments, please contact our Equity, Diversity and Inclusion team at edi@domain.com.au or leave a message on 1300 858 356 and we will get back to you.

CoStar Group is an Equal Employment Opportunity Employer; we maintain a drug-free workplace and perform pre-employment substance abuse testing

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