Commercial Quality Manager

Commercial Quality Manager (12-month fixed term Secondment)

We’re in relentless pursuit of breakthroughs that change patients’ lives. We innovate every day to make the world a healthier place. To fully realize Pfizer’s purpose – Breakthroughs that change patients’ lives – we have established a clear set of expectations regarding “what” we need to achieve for patients and “how” we will go about achieving those goals.

Pfizer offers competitive compensation and benefits programs designed to meet the diverse needs of our colleagues.

Commercial Quality enables the Commercial Business and Chief Marketing Office (CMO) to innovate and operate by providing consultancy, risk-based controls, and oversight to embed quality in user-centric, end-to-end business processes.

The CQ Manager is accountable for the flawless execution of CQ services to enable Pfizer’s local Commercial business to manage risk and ensure quality through partnerships and relationship management with a focused market perspective.

The CQ Manager is a subject-matter expert that enables Commercial colleagues to implement and execute commercial activities (e.g., Promotional Material) embedding quality and risk mitigations whilst identifying emerging risks. They provide consultation, guidance, and direction on matters of promotional content review and approval inclusive of process, systems (GCMA, Adobe MLR), and efficiency. The CQ Manager drives a quality culture in accountable market(s), enabling commercial activities to be compliant and representing CQ in applicable local governance processes and oversight activities.

What You Will Achieve
You will be a key member of the Commercial Quality International Markets (CQIM) Team and will partner with colleagues across Commercial and Medical, and Country Business Partner to operationalize key Content Review and Approval services in Australia and New Zealand.

The role presents an opportunity to gain Commercial Quality experience working with the ANZ Sales and Marketing teams to support the delivery of marketing campaigns and CMO and Global Commercial Excellence and Enablement (GCEE) initiatives.

The CQ Manager role will expose you to the review and approval side of content creation and you will be given the opportunity to represent the ANZ market on global initiatives, including the transition from GCMA platform to Adobe MLR. You will work with colleagues in your own market and also be part of the global CQ team.

How You Will Achieve It

Quality Consulting

- Act as single point of contact and subject-matter expert on commercial quality (specifically Review and Approval of Promotional Material) for Commercial colleagues for their accountable markets.

- Enable commercial customers to design and execute commercial activities embedding compliance and quality requirements through design, development, approval, execution, and close-out of in-scope commercial activities (e.g., promo material, programs, tools, local requirements where implemented).

- Serve as subject matter expert on compliant review and approval of Pfizer Content through Process/Procedure/Support Tools (GCMA system), Content Policy local Addendum alignment.

- Provide reviews & approval workflow management (e.g., enhancing processes with reviewer/Medical and Marketing colleagues).

- Provide oversight and reporting of Content Review & Validation.

- Drive CMO initiatives at market level including assessment of Market Repository Requirements as part of Adobe deployment.

Market Oversight and Governance

- Accountable for updating and maintaining select local market requirements and control documents.

- Collaborate with ARQO Team on Promotional Material related Quality Events, audit findings and remediation (root cause analysis, CAPA development) for assigned market(s).

- Monitor and assess changes to local regulations for in-scope quality areas in collaboration with relevant stakeholders (e.g., compliance, legal, safety, regulatory and digital).

- Identify and train best practices across review/approval landscape and participate in projects within the Review & Approval global vertical to evolve process, systems and policy.

- Support re-use of content (e.g., Global content) to maximize efficient delivery.

Supporting the wider CQ function

- Promote collaboration across the CQ community and exchange best practices and thought leadership across markets.

- Support assigned local, regional, and global CQ initiatives.

- Accountable for local implementation of regional and global CQ initiatives and for assuring these will meet local business needs.

Stakeholder Engagement

- Facilitate collaboration with Commercial stakeholders and business partners (e.g., Marketing, Legal, Digital, Safety, Regulatory, Medical, Privacy, Compliance) to ensure effective end-to-end support for commercial initiatives and large-scale priority projects.

- In collaboration with other stakeholders provide guidance to help Commercial colleagues compliantly use emerging digital tools and channels.

- Drive awareness and upskilling of key market stakeholders to increase understanding of CQ policies and processes and enhance quality & compliance.

- Deliver training and CQ awareness to commercial colleagues and contractors (as needed).

- Act as change agents to help build internal and external alignment during transformation.

Here Is What You Need (Minimum Requirements)

- Bachelor's degree with 4 years of relevant experience preferably in pharmaceuticals, brand marketing, sales or operations in ANZ.

- Strong written and oral communication skills with focus on issue understanding and resolution.

- Understand the fundamentals of the pharmaceutical industry and promotional practices.

- Experience of working across cultures and multiple time zones.

- Ability to work on multiple tasks independently.

- Understand the fundamentals of drug safety and risk management.

- Delivery of exceptional customer services and experiences.

Bonus Points If You Have (Preferred Requirements):

- Working knowledge of the Medicines Australia Code of Conduct and Medicines New Zealand Code of Practice.

- Experience in a commercial role or proven ability to live in the shoes of Commercial and Medical affairs colleagues.

- Demonstrated ability to innovate and take appropriate risks to advance innovative processes.

- Solid knowledge of content Review and Approval process (GCMA system).

- Solid knowledge of global/local content policies.

- Knowledge of pharmaceutical market and relative business levers together with regulatory/compliance aspects.

- Deep understanding of business landscape in ANZ and TA strategies to determine key priorities and their impact on Review & Approval activities.

Work Location: Hybrid

Benefits

- Paid parental leave

- Access to Health & Wellness apps

- Career Growth Experiences program

- Recognition & rewards program

- Paid volunteer days

- Life Insurance Benefits

- Pfizer Learning Academy access

- Access to flu vaccines & skin checks

- Options to purchase additional leave

- Salary packaging & novated lease options

*Benefits listed may vary depending on your position and location and may be subject to change.

Pfizer Australia and New Zealand’s diverse workforce represents the patients we serve and the communities in which we operate. We value DE&I and offer engagement opportunities across various Groups and networks. If you require reasonable adjustment during your application, please reach out to the Talent Acquisition Manager.

Mkt & Sales/Commercial Bus

Breakthroughs that change patients’ lives

Research confirms what intuition tells us: purpose-driven companies perform better, innovate, attract and retain talent, and unleash the power of people. Pfizer’s purpose—Breakthroughs that change patients’ lives—fuels everything we do.

Our Values

The four values are Courage, Excellence, Equity, and Joy which define our company and culture. Courage: Breakthroughs start by challenging convention. Excellence: We perform at our best together. Equity: We believe every person deserves to be seen, heard, and cared for. Joy: We find joy in our work and with one another.

Benefits at Pfizer

Pfizer offers competitive compensation and benefits programs. Highlights include:

- Promoting Health and Wellness with health insurance, screenings, vaccinations, mental health support, and more.

- Strengthening Financial Security with retirement contributions, life insurance, and financial planning education.

- Providing Benefits and Time off for the Moments that Matter including parental leave, caregiver leave, bereavement, and country-specific programs.

- And more including work flexibility, on-site facilities, and access to additional programs depending on location.

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