Assistant Coordinator, Children's Contact Services

- Established not-for-profit organisation with 99 years of trusted expertise

- Fixed term role until 30 June 2028, 22.5 hours per week

- Attractive hourly rate, access to salary packaging and the staff rewards program

ABOUT THE ROLE:

Are you passionate about supporting families and creating positive change in your community? Interrelate is seeking a dedicated and compassionate Assistant CCS Coordinator to help lead the delivery and quality management of our Children’s Contact Service (CCS) in Coffs Harbour.

In this pivotal role, you’ll contribute to a service that plays a vital role in the lives of children and families, providing a safe, neutral, and child-focused environment where meaningful connections can flourish. Whether it’s facilitating supervised contact, or supporting smooth change‑over arrangements, your work will help children maintain and strengthen relationships with family members they may not otherwise see.

As a part of Interrelate, a trusted organisation with nearly a century of experience in delivering high‑quality services, you’ll be supported by a team that values collaboration, compassion, and community impact.

To learn more about our Children's Contact Service and other Interrelate services, please visit our website: https://www.interrelate.org.au/programs/children-s-contact-service

Key duties will include:

- With assistance from the Coordinator, support the delivery of the service within expectations of the service delivery schedule, working towards meeting targets and within budget

- Supporting the Coordinator to actively promote the service through networking within the community

- Supporting CCS staff to develop and maintain quality observation, report writing and note taking skills by reading and reviewing notes, observation reports, and providing the necessary training

- Preparing staff rosters, scheduling appointments for contact visits and change overs

- Participating in collaborative case management discussions to support the delivery of wrap‑around services and integrated support to clients as part of Interrelate’s multi‑disciplinary team

- Conducting supervised visits and change overs when required

- Under the guidance of the Coordinator, responding to formal requests for information from the court and other statutory authorities, including compiling subpoenas

- Following child protection procedures, completing risk assessment and procedures

*Please refer to the Job description for a full list of the key role requirements and responsibilities.

This position is a Fixed term contract until 30 June 2028, working 22.5 hours per week, preferably with the availability to work from Wednesday to Friday, however this may be negotiable.

The successful candidate will also need to be available to be on call on Saturdays when required.

This position will be based in Coffs Harbour, however the role may also require travel within the local region to support community visits.

The hourly rate is in line with a SCHADS Award level 5 position, with a rate of $55.10 per hour from Monday to Friday, and an hourly rate of $82.66 on Saturdays.

ROLE REQUIREMENTS:

- Bachelor’s degree in social work, psychology, counselling or related discipline

- Experience working with families and children experiencing separation and family breakdown

- Demonstrated knowledge and understanding of child development, child protection and the Office of the Children’s Guardian’s National Child Safe Standards

- Ability to provide culturally appropriate support to meet specific needs of First Nations, LGBTQIA+ and Culturally & Linguistically Diverse families

- Experience working with families within a case management setting

- Experienced in report writing, case notes, data collection and data entry experience

- Existing relationships with the community and local networks will be highly regarded

- Awareness of Family Law Court procedures will be highly regarded

- Current First Aid Certificate or the ability to obtain within the first month of employment

- Access to a car and driver’s license is essential

ABOUT YOU:

You are driven by a genuine passion for making a meaningful impact in the lives of children and families. You are calm, approachable, and empathetic, you excel at navigating sensitive conversations with care, respect, and professionalism. You take the time to understand people’s unique stories and are committed to empowering them to achieve positive, lasting outcomes.

Highly organised and adaptable, you embrace new challenges and are eager to learn and support others through change. Your natural leadership, initiative, and problem‑solving abilities are complemented by strong interpersonal and communication skills, with a solid foundation in negotiation and a strong ethical compass, you are able to bring both heart and capability to every interaction.

ABOUT US:

Interrelate is a not-for-profit provider of relationship and family support services. Our vision is to empower people to thrive in the most vital part of their lives – their relationships. We are committed to responding to the vulnerabilities of families and children in their communities and empowering them to build strong and respectful relationships.

We deliver services spread across 30+ physical locations (plus online) to more than 160,000 clients and we’re backed by qualified staff and 99 years of trusted expertise in sensitive relationship matters.

We are thrilled to be recognised as a winner of XREF Engage 2023 Best Workplace Awards for 2 surveys in a row. This prestigious award recognises the best workplaces that have excellent management practices and a highly engaged workforce. At Interrelate, we care about each other, focus on strengths, recognise achievements, celebrate significant events, encourage continuous learning and most importantly, enjoy our work despite the seriousness of what we do.

WHAT WE OFFER:

- Salary Sacrificing and Packaging Options (superannuation, loans, credit cards, school fees)

- Employee Assistance Program

- Employee Awards & Appreciation Programs

- Additional days of paid leave on top of the standard leave entitlements

- Training, Mentoring, Supervision and access to Resources

TO APPLY:

If you are passionate about making a difference in the lives of others, possess the relevant qualifications and experience, then please click on the Apply Now button to submit your application.

Closing Date:

Friday, 31 October 2025

If you have any questions regarding this position, please email recruitment@interrelate.org.au

Interrelate aspires to continue to be a leader in our community, an organisation known for working respectfully with clients from all different and diverse backgrounds. We encourage applications from people of diverse, gender identity, race, age, disability, sexual orientation, religion, language, socio‑economic circumstances, life circumstances, beliefs, or any forms of perceived disadvantage. If you have any special requirements or would like to talk to us before submitting an application, please do not hesitate to contact us at diversity@interrelate.org.au and we will organise for you to chat with an appropriate staff member to explain how we can help you. Click here to contact us now.

All Interrelate positions require the satisfactory completion of relevant Police and Working with Children Checks. Interrelate services are funded by the Australian Government.

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