Quality & Customer Lead

2 days ago

Council of the City of Sydney, Australia Orora Full time

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The Quality & Customer Lead will oversee Quality Control & Quality Assurance at our Revesby site. Managing a small team, you will be the primary contact for customers when dealing with quality issues or driving quality improvements.

Key Responsibilities

- Take the lead on quality across our manufacturing lines – ensuring every product meets the highest standards.
- Be the go-to partner for our customers, helping them improve product quality and line performance while building strong, trusted relationships.
- Champion Food Safety, HACCP, and Quality Management Systems, keeping all certifications current and processes audit-ready.
- Coordinate and lead internal and external audits, driving a culture of continuous improvement.
- Work closely with our site teams to lift can quality, boost efficiency, and deliver great results for our customers.

About You

- Tertiary qualification in Science, Engineering, Food Technology, Microbiology, or a related field
- Background in food, beverage, or packaging manufacturing is highly regarded
- Comfortable engaging with customers, even in challenging situations, and can represent Orora with confidence
- Solid understanding of Quality, Food Safety, HACCP, and SPC (Statistical Process Control) systems
- Internal auditing experience is an advantage

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