Training Officer

Salary: £27,164 pro rata per annum plus London weighting of £2,339 pro rata per annum if applicable

Location: Flexible/hybrid. The candidate can be based anywhere in England.

Deadline:Sunday, 12th October 2025

Interviews:Tuesday, 21st October 2025

Start date:Ideally, as soon as possible

Contract and hours:Part-time 0.8FTE (30hours per week, ideally Monday to Thursday) fixed-term contract until 21st August 2026.
Please note, this role involves a small amount of evening and weekend work (approximately 90 minutes per week during peak volunteer recruitment periods), scheduled in advance and with time off in lieu given.

The Training Officer will have a range of administrative responsibilities relating to Action Tutoring’s tutor training delivery and curriculum resources.

As Training Officer, you will support the Training Team by scheduling sessions in digital systems, organising and checking ID and DBS documents submitted by volunteer tutors, and responding to enquiries to support a smooth tutor journey. The role does not involve delivering training to volunteers

You will also support with managing the version history and corrections of our bespoke tutoring curriculum resources, helping keep our online library of materials accurate and up to date.

Duties and responsibilities

- Process DBS checks for volunteers (training provided).
- Communicate with volunteers before and after training to guide them through the DBS process and resolve any issues.
- Schedule tutor training events in our CRM, Salesforce, and manage video conferencing set-up in Zoom.
- Support with maintaining and updating tutor training paths on our digital learning management system, 360Learning.
- Manage the digital storage of our curriculum resources for staff and volunteers, maintaining accurate version control and assisting with corrections and updates.
- Any other ad hoc responsibilities as deemed relevant by the CEO.
- The right to work in the UK.

We are looking for some of the following attributes, though you might be more experienced in some areas than others:

- Strong organisational skills; experience managing complex digital administrative processes with multiple stakeholders.
- Strong written and verbal communication skills; experience in assisting customers or other stakeholders with queries.
- Previous professional experience handling sensitive personal information appropriately.
- Proficiency in using Google Workspace.
- Evidence of adapting quickly to new software, including using video-conferencing software to set up events.
- Evidence of adapting quickly to using a CRM system.

You will be likely be more successful in this role if you have:

- Experience managing DBS applications, including supporting applicants with inquiries.
- Experience using Salesforce CRM for administration.
- Experience using Zoom to schedule online events.
- Hybrid working – We offer a flexible combination of office and home based working.
- Holiday – 25 days holiday a year (plus UK public holidays), increasing by a day for each complete year of service (up to five extra days). 3 additional days between Christmas and New Year.
- Flexitime and TOIL – We have a flexible policy for working hours, and offer TOIL where staff have to work particularly early in the day or late in the evening, so that they can reclaim those hours at another time.
- Team away days – The whole team across the UK gets together three times a year.
- Pensions – We have a workplace pension scheme with a 3% employer contribution.
- Sabbatical leave – We offer paid and unpaid sabbatical leaves to our long standing colleagues.
- Culture of celebrating – Regular thanks and praise and monthly recognition of ’heroes’ to celebrate employees going above and beyond.
- Knowledge-sharing – Lots of opportunities to learn from others in the organisation, including policy briefings, shadowing colleagues and peer-to-peer development.
- Socials – Team socials around team days, regular bring-and-share team lunches and other activities.
- Proofreading Team – As well as checking the accuracy of all content Action Tutoring shares with external audiences, our proofreading team supports individuals who would value an extra pair of eyes on their writing.
- Ad hoc projects – Interested in other exciting topics relevant to our charity? Then join one of our working groups (including policy, diversity and inclusion, curriculum and training, socials, data and insights) and support with ongoing projects.

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Registered Charity Number 1147175
Company Number 08105978

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