Scheduler

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Lead with Confidence – Drive High-Performance Scheduling in Home Care

Are you a results-driven leader, passionate about optimising scheduling workflows and fostering a high-performance team culture? At Amana Living, we're seeking a Scheduling Team Manager to take charge and elevate our rostering operations with precision, efficiency, and strategic leadership.

About the Role

As a Scheduling Team Leader, you will play a key role in leading and mentoring our Schedulers and Enquiry Line staff, ensuring the seamless coordination of home care services. With a strong commitment to continuous improvement, you will guide the team in creating efficient, sustainable workforce schedules, delivering high-quality care while driving operational success.

Key Responsibilities

- Effective and efficient oversight of Schedulers & Enquiry Line, including recruitment, training, staffing allocations and rosters, staff meetings, performance reviews and performance management
- Ensuring efficient rostering of Community Support Workers (CSWs) and other Home Care staff to provide client services according to the needs as established in care plans
- Support financial sustainability of the Home Care services, monitoring agency use, promoting adherence to agreed rostering KPIs—including reducing MUT and ensuring staff with restrictions have the correct hours and limitations accurately reflected in rosters.
- Development and maintenance of training support resources for Schedulers & Enquiry Line teams
- Ensuring adequate induction training and ongoing support for all new Schedulers & Enquiry Line teams
- Performance management and development of all Schedulers & Enquiry Line teams
- Updating scheduling processes to ensure maximum rostering efficiency
- Demonstrating a high commitment to providing exceptional customer service to meet the needs of Home Care clients and staff
- Organising staff coverage from agencies in line with the Amana Living purchasing policy
- Adopt and promote a culture of inclusion, teamwork, and collaboration within the Scheduling Team
- Identifying staffing and rostering gaps and managing recruitment requests to ensure an adequate pool of frontline staff
- Documenting and reporting client feedback regarding care services provided
- Contributing to the continuous improvement of own work practices and enhancing the professional development of self and others
- Reviewing and identifying areas for continuous improvement in the rostering functions of all Homecare teams

About You

- Previous experience in scheduling services, preferably within aged care or healthcare.
- Proven leadership and supervisory experience, including staff training and development.
- Strong communication and administrative skills with exceptional attention to detail.
- Knowledge of Client Management Systems (eCase or ComCare experience advantageous). Proficiency in Microsoft Office applications (Word, Excel, Outlook, Teams).
- Ability to manage high-pressure environments while maintaining accuracy.
- Knowledge of SHAADS Award, Aged Care industry, and Quality Standards.
- National Police Clearance Certificate (no older than 6 months)
- Proof of current influenza and Covid-19 vaccinations as per Amana Living policies
- Successful completion of pre-employment medical and reference check

Why Choose Amana Living?

At Amana Living, we live and breathe our values: Compassion – We honour and care for every individual with kindness and understanding. Collaboration – Together, we create a strong community where support is always available. Curiosity – We encourage continuous growth, learning, and innovation in care. Inclusion – Every person is valued, welcomed, and celebrated. Trust – We are committed to providing safe, reliable, and high-quality care.

More Than Just Care

We extend our values to our dedicated workforce, offering competitive rates, salary packaging benefits, continued superannuation contributions, and health and wellbeing programs. Our employees are supported with ongoing training and development, empowering them to grow in their careers.

Join Us in Making a Difference

Diversity and inclusion are at the heart of our community. We welcome individuals from all backgrounds to help us honour and value every older person, ensuring their journey is filled with dignity, respect, and joy.

About the Organization

Amana Living Inc. is one of WA’s largest not-for-profit providers of care and services for older people.

Our desire is to help older people truly LIVE the second half of their lives. We all want to live active, healthy lives at every age and stage. Amana Living’s philosophy is to achieve this, as far as possible, for all our residents and clients.

We have been serving the community since 1962, so you can be assured of our expertise and quality care and services.

These include residential care centres, housing, home care services, respite care, transition care and dementia services, spread across 21 sites in Perth metro, Australind, Kalgoorlie and Albany.

Our name, Amana Living, represents our philosophy:

- Living means helping our residents and clients to optimise their quality of life, with an emphasis on personal enrichment.

We pride ourselves on providing excellence in care and services for people living the second half of life.

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