Inside Sales Advisor

Inside Sales Advisor – Full Time, permanent position.

Working in a fast-paced environment dealing with inbound new business enquiries within B2B market sectors. Following the sales model to maximise opportunity you will be qualifying new customer sales enquiries, either converting these through to sale, or passing it to a more appropriate colleague / team based on the size of the business. The roll includes handling incoming and outgoing sales calls, live chats, digital leads, and Inbound emails whilst delivering against a set of agreed objectives in line with the Hygiene Sales strategy.

Areas of Responsibility

- Co-ordinate “New Business” enquires for PHS Hygiene which involves qualifying all prospect leads to ascertain the correct sales teams to be responsible for maximising the full opportunity.
- Using Salesforce effectively to capture all key information captured by the customer to ensure a smooth transition for the customer.
- To Identify customer's needs and up-sell opportunities to maximise sales for all new customers that fall into the Inside Sales Team responsibilities.
- Effectively deal with new business enquiries and explore up-sell opportunities for ‘PHS House Accounts’.
- Focus on the effectiveness, efficiency, and quality of leads & sales activity not just the quantity.
- When relevant, ensure all quotations are followed through within an SLA of 72hours to close sales deals over the phone.
- Pass sales leads to other relevant teams as and when required.
- Accurately forecast and deliver against revenue targets.
- Use the CRM system to effectively record, manage and develop opportunities.

The Right Person for the role

The right person will be a confident communicator who thrives in a fast -paced commercial environment and has the tenacity to go after and win new business when relevant and knowing when to reassign larger opportunities to other sales teams. They will be outgoing and self-motivated with the ability to bring positive energy and focus to their team and colleagues across the business. Open to change they will bring their ideas and work with the Team & Manager to improve the way things are done.

Essential Skills Required

- Excellent Communicator
- Builds rapport with customers easily over the telephone.
- A commercially savvy, analytical thinker.
- Spots opportunities and capitalize on them.
- Demonstrable understanding of sales methodologies
- IT savvy
- Takes pride in attention to detail.
- Thrives in a demanding sales environment.
- Is resilient and tenacious in their approach to winning new business.
- Has high professional and personal standards.
- Can be decisive and resilient.
- Is someone who can challenge, respectfully, constructively, and effectively.
- Must be able to undertake a 1–2-week induction in our Tamworth office.

In return for your commitment and expertise, you will get

- A base salary of £24,166
- OTE £28,831 / Uncapped commission
- 23 days holiday plus bank holiday
- Well established company with great prospects for development and progression.
- Excellent training on our products and a suite of online courses to expand your skills.
- A 24-hour wellbeing helpline, company pension and more.
- Life Insurance
- Pension scheme
- We offer accredited ILM management training in house and externally.
- Ongoing career and development opportunities
- Savings of up to £1000 a year with Supermarkets and High Street Stores with PHS Perks.
- Free Parking on site
- A 24-hour wellbeing helpline
- Full training and support
- Access to online GP for you and your family

About phs

Phs Group was founded in 1963 and we are the leading provider for Hygiene Services in the UK, Spain and Ireland with over 120,000 customers across 300,000 locations incorporating numerous businesses during its 62 years of business.

Our businesses include: Washrooms, Healthcare, Floorcare, phsDirect and Direct 365 (sale of consumables), phsGreenleaf, Teacrate, Besafe, Wastekit and Compliance.

At phs, we pride ourselves on our diverse workforce, and ensuring we have an inclusive environment for all our staff. We remain committed to ensuring our teams can bring their true self to work without risk or fear of discrimination.

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