Customer Service Consultant

3 days ago

City of Brisbane, Australia Tunstall Australasia Full time

About us

As part of a global company, Tunstall is the market leader of telecare solutions. Tunstall's assistive technologies aid people with additional needs to maintain their independence, confidence and the ability to live safely in the place of their choice. Our Australian and New Zealand teams provide support and assistance at the press of a button, delivering peace of mind and reassurance to clients and their families with our emergency medical devices and 24/7 call centre support.

What there is

- That feel-good feeling to help people who need it
- Great training and onboarding to the team
- Amazing and supportive leaders
- Secure a full-time role that is worked during business hours
- Hybrid working opportunities for the right people who have suitable home equipment (once fully trained)

Responsibilities

- Be a primary point of contact (via phone and email) for product and service enquiries
- Ascertain the nature of client requests and address them accordingly
- Process installations of new medical alarm units and devices that are connected to our Emergency Response Centre
- Respond to new and current client telephone calls and online enquiries
- Provide first-level fault support and troubleshooting to clients experiencing alarm issues
- Recommend the most suitable products, explaining how they work to existing and new clients
- Update the client database to ensure that information is correct
- Data entry

The successful candidate

- Engaging "people person" with the ability to demonstrate empathy and patience
- Proven experience in customer service or sales
- Excellent resilience and listening skills
- Ability to think on your feet and make decisions
- Computer-literate with the ability to pick up new systems quickly
- Superb phone manner and attention to detail with written communications
- Have a positive, team-player mindset

Diversity & Inclusion

We’re passionate about ensuring our team reflects the brilliant and unique qualities of the people and communities we support. At Tunstall, you’ll find a place where you’re valued and celebrated for being yourself. We empower our people to deliver the very best teamwork, innovation and thought leadership by creating an environment where we champion diversity and inclusion. Each Tunstall colleague has a superpower…they’re unique. No one else is them, and we think that’s special. Come and join our mission and be part of our team, our One Tunstall team. We encourage Aboriginal and Torres Strait Islander people to apply.

To be successful, candidates must have the appropriate work eligibility rights and are required to complete a Police check, NDIS Check and Blue Card (Working with Children), which can be organised and paid for by us.

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