L3 Cisco Support Engineer

4 weeks ago

Newcastle, Australia Hamilton Barnes Associates Limited Full time

A leading Managed Service Provider (MSP) is looking for a skilled Level 3 Cisco Support Engineer to join their expert team, known for delivering exceptional network solutions across various industries. This position presents an excellent opportunity for a professional to engage with advanced technologies in a dynamic environment while maintaining and optimizing complex Cisco network infrastructures.

In this role, the Level 3 Cisco Support Engineer will be the primary expert for intricate networking challenges, providing high-level support, troubleshooting, and configuration for Cisco systems and technologies. Responsibilities will include collaborating with clients to address escalated issues, designing network solutions, and ensuring seamless operations within Cisco environments.

If you're a Cisco expert ready to take on an exciting challenge, apply now

Key Responsibilities:

- Advanced Troubleshooting: Resolve escalated network issues involving Cisco routers, switches, firewalls, and wireless devices, with a focus on protocols such as BGP, OSPF, and EIGRP.
- Configuration & Optimization: Configure and optimize Cisco systems, implementing advanced setups for VPNs, VLANs, QoS, and NAT to maximize network performance and reliability.
- Network Design: Collaborate on architecture projects, supporting network upgrades, redesigns, and the deployment of new Cisco solutions for clients.
- Incident Management: Act as the top-level support for complex incidents, engaging with Cisco TAC when necessary to resolve critical issues.
- Client Interaction: Liaise with clients to understand requirements, troubleshoot issues, and recommend solutions that align with business objectives.
- Mentorship: Provide guidance and support to junior engineers, sharing best practices in Cisco technologies and advanced troubleshooting techniques.

Qualifications:

- Experience: 5+ years in network engineering or support, ideally within an MSP environment, with a focus on Cisco systems.
- Certifications: Cisco CCNP or CCIE certification preferred.
- Technical Skills: Strong expertise in IP networking, routing protocols (BGP, OSPF, MPLS), security configurations, and Cisco network architecture.
- Problem-Solving Abilities: Excellent analytical skills for diagnosing and resolving complex network issues under pressure.
- Communication: Effective communicator able to explain technical solutions clearly to clients and internal stakeholders.

Benefits:

- Competitive Salary and Benefits: A comprehensive compensation package, including health benefits and retirement options.
- Career Growth: Opportunities to work on diverse projects and gain exposure to advanced technologies, with support for ongoing training and certifications.
- Collaborative Team: Join a dedicated team within a leading MSP committed to excellence and client satisfaction.

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