▷ 3 Days Left: Case Management Officer

4 days ago

City of Brisbane, Australia Hudson Full time

Case Management Officer – First Nations Identified Role

Location: Brisbane, QLD | Employment Type: Full-time, Permanent | Salary: $81,000 + 15% Super

Role Purpose

Support and empower vulnerable, isolated, and at-risk individuals through a culturally responsive, client-centered, and strengths-based case management approach. This role is dedicated to First Nations people and aims to uphold self-determination, dignity, and holistic wellbeing for Aboriginal and Torres Strait Islander clients.

Key Responsibilities

Client Engagement & Support

- Deliver direct client services including intake, needs assessment, support planning, and coordinated referrals to community and legal services.

- Build trusting relationships with clients to support informed decision-making and goal achievement.

- Facilitate the development and review of Case Management Plans (CMPs) in partnership with clients.

Case Management

- Manage an active caseload of up to 20 clients, each presenting with diverse and complex needs, vulnerabilities, and risk factors.

- Provide ongoing support, advocacy, and coordination of services tailored to individual client circumstances.

Records & Data Management

- Accurately document all client interactions, daily case notes, and service activities using the Client Management System (CMS).

- Ensure all client records, consents, and authorities are current and securely maintained in line with privacy and confidentiality standards.

- Complete required forms, checklists, and aggregate CMP data for monthly statistical reporting and evaluation.

Stakeholder Coordination

- Liaise with internal legal teams and external social support services to ensure seamless and culturally safe referrals.

- Regularly update regional stakeholder databases and maintain accurate contact records.

Team Collaboration & Continuous Improvement

- Actively contribute to a supportive and collaborative team culture.

- Participate in service reviews, team meetings, and initiatives aimed at enhancing practice and outcomes for First Nations clients.

Requirements

- Identified position: Applicants must identify as Aboriginal and/or Torres Strait Islander.

- Demonstrated understanding of the cultural, social, and systemic factors impacting First Nations communities.

- Experience in case management, social work, or community services (preferred).

- Strong interpersonal, documentation, and organizational skills.

- Commitment to confidentiality, ethical practice, and client empowerment.

- This position requires full-time, office-based attendance in the Brisbane CBD, five days per week. Remote or work-from-home arrangements are not available.

- A valid driver’s licence is essential, as occasional travel may be required as part of the role.

Diversity, Equity & Inclusion at Hudson: Hudson is committed to helping you find a workplace where you feel respected, supported, and free to thrive. We welcome applications from all backgrounds, identities, and lived experiences—because when different voices come together, amazing things happen.

Casual Loading: Please note for all Australian based contract and temporary roles only, the pay rate is inclusive of mandatory 25% casual loading. This excludes permanent and fixed term roles.

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