Telephone Operator

Telephone Operator page is loaded## Telephone Operatorlocations: Sydneytime type: Full timeposted on: Posted Todaytime left to apply: End Date: December 9, 2025 (30+ days left to apply)job requisition id: REQ10353612**About Four Seasons:**Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.**About the location:**Telephone OperatorStep into the world of **Four Seasons Hotel Sydney**, where impeccable service and attention to detail define every guest interaction. We are seeking a professional, friendly, and efficient **Telephone Operator** to join our Front Office team and ensure that every guest communication is handled seamlessly and with care.As a **Telephone Operator**, you will be the voice of Four Seasons, providing a high quality experience for guests by answering calls, directing inquiries, and ensuring all requests are attended to promptly. Your role will require strong communication skills, a helpful attitude, and the ability to remain calm under pressure to deliver outstanding service at all times.**What You’ll Do:*** Answer incoming calls from guests, ensuring each interaction is warm, professional, and efficient* Direct calls to the appropriate departments or team members while maintaining an exceptional level of service* Assist with guest inquiries, requests, and concerns, ensuring each is resolved in a timely and courteous manner* Maintain accurate records of guest interactions, requests, and complaints* Provide guests with information about the hotel’s services, facilities, and events* Support the Front Office team with administrative tasks as needed* Ensure that all messages, both internal and external, are conveyed promptly and accurately* Maintain the highest standards of communication and guest service at all times**What You Will Bring:*** Previous experience in a customer service or hospitality role (preferred but not essential)* Excellent verbal communication skills, with a professional phone demeanor* Strong organisational skills and the ability to multitask in a fast-paced environment* A positive, approachable attitude with a passion for guest service* The ability to work well both independently and as part of a team* Flexibility to work various shifts, including weekends, evenings, and public holidays* Knowledge of hotel services, amenities, and local attractions is a plus**What We Offer:*** Competitive salary and a comprehensive benefits package* Excellent training and development opportunities* Complimentary accommodation at other Four Seasons Hotels and Resorts* Complimentary dry cleaning for employee uniforms* Complimentary employee mealsIf you are excited about joining a world-class hotel and being the voice of exceptional guest service, apply now to join **Four Seasons Hotel Sydney** as a **Telephone Operator**Dedicated to perfecting the travel experience through continual innovation and the highest standards of hospitality, Four Seasons can offer what many hospitality professionals dream of -the opportunity to build a life-long career with global potential and a real sense of pride in work well done.
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