Risk Management Officer

Overview

Join our Legal, Risk and Governance team

Full time permanent position with flexible work options available

$94K- $103K per annum (dependent on experience) + superannuation

About the role

As our Risk Management Officer, you will be responsible for managing and supporting our claims process from beginning to end. You will also assist in the management and improvement of our insurance portfolio, looking at how we manage risks across the organisation, and ensuring we are prepared in case of disruptions or emergencies.

In this role you will work closely with other departments, our insurers, and sometimes external lawyers, to gather information, provide advice, and make sure everything is properly documented and actioned.

Other responsibilities include:

- Reviewing letters and emails to determine the required action on formal claims, complaints, or general enquiries.
- Recording and tracking all claims on Council systems like Microsoft , TRIM, and Pathway.
- Responding to claimants by letter or email and helping guide them through the claims process.
- Gathering background information and requesting reports from other departments.
- Searching records and systems (including maps and asset records) to understand site conditions and past issues.

About you

You will have a background in claims handling and/or risk management, combined with the ability to provide practical, well-informed advice to all departments. Your understanding of relevant Australian Standards, and local government procedures will allow you to confidently manage complex situations and support the Glen Eira City Council’s overall resilience.

The following is also required

- A tertiary qualification in risk management, business continuity, or relevant work experience in the area of claims management and/or risk management.
- Experience managing a variety of claims and implementing risk management systems or frameworks.
- Strong written and verbal communication skills, including the ability to prepare clear, concise reports and legal correspondence.
- Sound knowledge of liability principles, insurance requirements, and relevant legislation affecting local government.
- The ability to investigate incidents, analyse data, and identify practical risk mitigation strategies.

Pre-employment checks

Progressed candidates must undergo pre-employment screening as a standard procedure which will include:

- Employee Working with Children Check
- New National Police Record Check
- Evidence of right to work in Australia.

Pre-employment checks are not used by Glen Eira City Council to prevent any applicant from applying for this position. Each application will be considered on its merits.

Position Description

Risk Management Officer Position Description - Sept 2025.pdf

Apply

Apply NOW All applications must be submitted online by clicking the ‘Apply’ button. As part of your application, you will need to:

- Attach your resume
- Attach a cover letter (no more than one page)

Closing date

14 October 2025 at 11.55pm

Contact

For further information or a confidential discussion please contact Claire Wynn, Coordinator Risk Management on 9524 3762 or email CWynn@gleneira.vic.gov.au

What’s on offer

We have a great culture that is valued by all our staff. Teamwork, collaboration and innovation are a key focus at Glen Eira City Council. We will offer you:

- Hybrid work environment – Average of 3 days in the office (or pro rata)
- Flexible work options
- A supportive and collaborative team environment where your ideas are welcomed
- Access to paid training and participation in Council’s extensive Learning and Development programs
- Reward and recognition programs
- Comprehensive leave entitlements
- Corporate gym memberships at Glen Eira Leisure

Working at Glen Eira City Council

The City of Glen Eira is a dynamic municipality located within the southeast metropolitan region of Melbourne, approximately 10 kilometres from the CBD. Council provides a range of services to over 155,000 residents from more than 160 cultural backgrounds and over 16,000 businesses.

Glen Eira City Council is a collaborative, values-based organisation that strives for innovation. Our 1,370 employees bring their diverse backgrounds and varied experiences and perspectives to an inclusive and flexible work environment, creating a unique and vibrant culture that is representative of the municipality it services.

Recognised as an Employer of Choice, we seek people who share our community focused values and have a desire to create positive local impact.

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