(15h Left) Clinic Administration Officer

3 days ago

Cairns Regional, Australia Ability Action Australia Full time

We are one of the largest providers to the NDIS, supporting over 10,000 participants every year with the care they need, when and where it is needed. We have a multi-disciplinary team approach, building a quality support service around the needs and goals of our participants and their family.

Job Description

#AAA is currently experiencing significant growth and we are seeking an experienced individual to join our Concierge (Intake) Team. As part of our Concierge team, you'll provide on-the-ground support to both internal and external stakeholders, delivering a positive and proactive service from first contact through to service delivery, helping NDIS participants get more out of life today.

We have an opportunity for an experienced person to join our team located in Norwood. This role will see you working from the office.

On a daily basis, you will:

- Allocate referrals efficiently to ensure NDIS participants receive timely and appropriate services.

- Collaborate with NDIS stakeholders to convert enquiries into referrals while delivering exceptional customer service.

- Provide clear guidance and tailored advice to participants about our services and the broader NDIS scheme.

- Work with operational teams and leaders to ensure a smooth intake and positive service delivery experience.

- Manage funding requests to ensure NDIS funds are available and used appropriately.

- Maintain accurate case management records, documenting all plans, progress, communications, and interactions.

Qualifications

The ideal candidate will have the following:

- Understanding of person-centred practice, NDIS principles, and disability service standards, with experience in the NDIS and/or disability sector.

- Experience in intake, case management or similar client-facing roles.

- Strong customer engagement, communication, and negotiation skills, with a commitment to high-quality, tailored service.

- Ability to work independently, manage priorities, meet targets, and adapt to changing environments.

- Proficient in Microsoft Office and database systems, with the ability to work within prescribed systems and processes.

- Holds NDIS Worker Screening Clearance and Working with Children Check (or willing to obtain).

You are welcome here.

Our fast-growing team of more than 3,500 people around Australia represent a huge array of life experiences, skills and ways of thinking. We value all these differences.

We are an Equal Opportunity Employer, proudly welcoming people with disability including mental health conditions, people from diverse cultural and linguistic backgrounds, people from the LGBTQI community, veterans, carers and Indigenous Australians to our team.

We are happy to adjust our recruitment process to support accessibility needs.

#J-18808-Ljbffr

  • (Urgent) Clinical Monitoring Officers

    2 days ago

    Cairns Regional, Australia Puthisastra Full time

    Overview The clinical Monitoring Officer will be based in the hospitals where the UP medical students undertake their clinical rotations in Phnom Penh. He/she will play a vital role in ensuring the quality of clinical training by for closely monitoring students’ training activities, including the attendance, coordination with departmental preceptors,...

  • ▷ 15h Left! Assistant Insurance Broker

    3 days ago

    Cairns Regional, Australia Arthur J. Gallagher & Co. (AJG) Full time

    Gallagher is a global leader in Insurance broking, risk management and consulting, with over 53,000 employees worldwide in over 130 countries. We have a global reach with a local presence and pride ourselves on being a socially responsible and an ethical organisation expressed through our Shared Values, The Gallagher Way. We're on the lookout for a...

  • [15h Left] HR Officer

    3 weeks ago

    Rockhampton Regional, Australia Andrews Meat Full time

    Overview JBS Rockhampton is currently recruiting an enthusiastic HR Officer to join the team in a full-time capacity. As our HR Officer, you’ll play a key part in supporting HR operations, ensuring compliance and helping our employees thrive. Responsibilities - Maintaining accurate employee records and HR documentation - Providing support for HR...

  • (15h Left) Executive Assistant

    4 weeks ago

    Cairns, Australia Air Services Australia Full time

    Are you a highly organised, proactive professional with a passion for supporting senior leadership in a dynamic and fast-paced environment? Airservices Australia is seeking an exceptional Executive Assistant to provide high-level administrative and business support to the Chief Aerodrome Officer (CAO) and the wider leadership team. Airservices Australia is...

  • Clinical Training Support Officer

    2 weeks ago

    Cairns, Queensland, Australia JCU: James Cook University, Australia Full time $76,633 - $86,833 per year

    Full time 36.25 hpwFixed term to 31 December 2026Flexible and supportive working environment with flexible work arrangementsGenerous leave provisions incl. cash out leave & time in lieuHEWL 5 $76,633 - $86, % superannuation contributions.James Cook University (JCU) is creating a brighter future for life in the Tropics and beyond, through education and...

  • Administration Officer

    2 weeks ago

    Cairns, Queensland, Australia Ramsay Health Care Full time $60,000 - $80,000 per year

    Bring your administration skills to a role where you'll truly make a difference. At Cairns Private Hospital, you will be part of a supportive, multi-disciplinary team providing exceptional service to patients, families, and staff every dayAbout the RoleWe are seeking motivated and organised Administration Officers to join our friendly team at Cairns Private...

  • 15h Left! Glazier

    7 days ago

    Cairns Regional, Australia Bradnams Windows and Doors Full time

    About the Role Bradnam's Windows and Doors in Cairns are pleased to offer a position for aQualified Glazierwith commercial installation experience. Our Glazier's positively contribute to the success of the Branch by installing manufactured products in a safe and timely manner, providing great customer service at install, and actively working to maintain...

  • 15h Left: Dentist

    7 days ago

    Cairns, Australia AB Dental & Medical Employment Agency Full time

    Overview We are seeking an experienced Dentist to join a growing, modern private practice in Spring Hill, Queensland. This is an exciting opportunity to step into an established patient base and take on a key leadership role within a supportive and high-performing team. About the Role You’ll join a well-structured practice supported by a Practice...

  • Graduate Engineer

    3 days ago

    Cairns Regional, Australia Surbana Consultants Pte Ltd – Kingdom of Saudi Arabia (KSA) branch Full time

    Graduate Engineer - Bridges & Structures (QLD) page is loaded## Graduate Engineer - Bridges & Structures (QLD)locations: Brisbane: Sunshine Coast: Gold Coast: Cairnstime type: Full timeposted on: Posted Todaytime left to apply: End Date: December 12, 2025 (30+ days left to apply)job requisition id: JR113141* **Flexible global organisation with exposure to...

  • ▷ [15h Left] General Practitioner – Longstanding Mixed Billing Clinic

    3 weeks ago

    Cairns, Australia ClearCompany Full time

    The Position A well-regarded suburban practice with a loyal patient base and clinical autonomy. Interest in skin/cosmetic procedures welcomed but not essential. - Mixed/private billing - Full or part-time - Large GP and treatment rooms - Supportive practice team - Located within a major retail precinct Responsibilities and Benefits For further...