Customer Relations Representative

2 weeks ago


Brisbane, Queensland, Australia Applied Medical Full time
A new opportunity exists for a professional and driven team member to join the Applied Medical team as a Customer Relations Representative on a full-time permanent capacity.

About Applied Medical

Applied Medical is a new generation medical device company with a proven business model and commitment to innovation that has fuelled our rapid growth and expansion worldwide.

What connects us all is our mission to improve the affordability and accessibility of high-quality healthcare by delivering innovative technologies that enhance clinical care.

Be part of the growing Australian & New Zealand arm of our global organisation that makes decisions locally for what is right for patients, customers, our community and the environment.

About this role:

As a Customer Relations Representative based in the Australian headquarters in Brisbane, you will provide professional, efficient and timely customer service to the company's internal and external customers, stakeholders and vendors.

Your responsibilities will include:

- Receive purchase orders from all internal and external customers either via email or system generated.
- Accurately process purchase orders, credits and other relevant data within specific time frames.
- Provide professional phone support to our internal & external stakeholders and re-directing when required.
- Communicate effectively with other areas of the business, suppliers/vendors to resolve customer queries and complaints regarding services.
- Plan and manage daily customer relations activities to ensure timely, accurate and efficient processing of all customer-related orders and returns.
- Work with various systems and processes.
- Resolve complaints by communicating professionally & effectively.
- Ensure that Applied Medical's quality standards are maintained regarding its products, procedures, policies, operations and customer contact.
- Observe all Health & Safety policies and procedures and take reasonable care that actions or omissions do not impact the health and safety of others.
- Perform additional duties and responsibilities as required by Leadership.

About You:

- 1-2 years demonstrated experience providing customer service in either a medical or healthcare environment.
- Previous use of SAP in a similar environment (preferred but not essential).
- Ability to work flexibly with various work demands and fast-paced environment.
- High level of computer literacy working with MS Office Suite and data management software and take a proactive approach to learning.
- Excellent organisational skills and ability to prioritise multiple tasks whilst maintaining attention to detail and accuracy.
- Professional written and oral communication skills.
- Ability to take initiative, problem solve and resolve complaints with confidence and maturity.
- Enjoy collaborating in a small team and build rapport with various internal & external stakeholders.

Why Applied Medical?

- Work for a market leader who is proud to have a significant and sustainable impact on healthcare.
- A diverse work environment with an industry-leading culture of learning, development and inclusion.
- Your wellness is important to us; Employee Assistance Program is available to all team members and their families.
- Permanent and secure role with opportunity for flexible work arrangement upon completion of probation.
- Conveniently located in Stafford, 4km from Brisbane CBD and close to transport.
- Free onsite parking.
- Small professional office environment with supportive, welcoming management and team members.

Please note: we will be moving to a brand new exciting office located in Geebung in 2025.

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