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Company Overview
Kennametal Inc. is a leading industrial technology company with over 80 years of experience in delivering productivity to customers through materials science, tooling, and wear-resistant solutions.
With a presence in nearly 100 countries, the company helps customers across various industries, including aerospace and defense, earthworks, energy, general engineering, and transportation.
About Us
We strive to be the industry leader by providing innovative solutions that enhance our customers' manufacturing processes.
Our Mission
To deliver exceptional customer experiences by providing timely and efficient support, ensuring our customers stay competitive in their respective markets.
Job Description
We are seeking a highly motivated and experienced Customer Service Representative to join our team. As a key member of our global client support department, you will be responsible for managing customer quotes and orders, providing product availability, lead time, and shipping information to external customers in a timely manner.
Your Key Responsibilities:
- Manage customer quote and order by standard procedures
- Provide product availability, lead time, shipping information to external customers in a timely manner
- Proactively track open orders and keep close contact with plant planners to ensure on-time delivery
- Coordinate with warehouse and logistics staff to arrange on-time shipment
- Ensure customers are proactively notified of changes in order status
Requirements
We require a candidate who is fluent in English, has basic commercial knowledge, including pricing, finance, shipping, and export/import. A minimum of 3-5 years of related working experience is also required.
What We Offer
We offer a positive work environment, good communication skills, and the capability to handle multiple tasks and responsibilities. If you are a motivated individual with excellent customer service skills, we encourage you to apply.
