101360 - Project Manager (Salesforce +...

About Us

AceNet Consulting is a fast-growing global business and technology consulting firm specializing in business strategy, digital transformation, technology consulting, product development, start-up advisory and fund-raising services to our global clients across banking & financial services, healthcare, supply chain & logistics, consumer retail, manufacturing, eGovernance and other industry sectors.
We are looking for hungry, highly skilled and motivated individuals to join our dynamic team. If you’re passionate about technology and thrive in a fast-paced environment, we want to hear from you.

Job Summary

We are seeking a highly experienced Project Manager with strong expertise in Salesforce CRM and Genesys Contact Center solutions. The ideal candidate will lead cross-functional teams to plan, execute, and deliver complex projects that integrate Salesforce with Genesys, ensuring seamless customer experience and operational efficiency.

Key Responsibilities

- Project Leadership: Manage end-to-end delivery of Salesforce and Genesys projects, including planning, execution, tracking, and closure.

- Stakeholder Management: Collaborate with business stakeholders, technical teams, and vendors to define requirements, scope, and priorities.

- Integration Oversight: Coordinate Salesforce–Genesys integration initiatives, ensuring alignment of CRM workflows, IVR, CTI, and omnichannel communication.

- Governance & Reporting: Establish governance frameworks, maintain project documentation, and provide regular status updates to senior leadership.

- Risk & Issue Management: Identify, assess, and mitigate project risks and issues to ensure timely delivery and quality outcomes.

- Team Coordination: Lead cross-functional teams (developers, architects, QA, business analysts) and ensure alignment with project goals and timelines.

- Process Optimization: Drive continuous improvement in project execution methodologies, leveraging Agile or hybrid frameworks.

- Vendor & Budget Management: Manage relationships with implementation partners and monitor project budgets, resources, and timelines.

Role Requirements and Qualifications

- Bachelor’s degree in Computer Science, Information Technology, or a related field (Master’s preferred).

- 8+ years of IT project management experience with a strong focus on Salesforce CRM and Genesys Cloud/Engage solutions.

- Proven track record delivering Salesforce Service Cloud, Sales Cloud, or Experience Cloud implementations.

- Deep understanding of Genesys contact center technologies, including IVR design, routing strategies, CTI integration, and omnichannel support.

- Experience managing Salesforce–Genesys integrations using APIs, middleware, or third-party connectors.

- Strong familiarity with Agile, Scrum, or hybrid project methodologies.

- Excellent communication, leadership, and stakeholder management skills.

- PMP, PMI-ACP, or Scrum Master certification is a plus.

- Salesforce or Genesys certification preferred.

Why Join Us

- Opportunities to work on transformative projects, cutting-edge technology and innovative solutions with leading global firms across industry sectors.

- Continuous investment in employee growth and professional development with a strong focus on up & re-skilling.

- Competitive compensation & benefits, ESOPs and international assignments.

- Supportive environment with healthy work-life balance and a focus on employee well-being.

- Open culture that values diverse perspectives, encourages transparent communication and rewards contributions.

How to Apply

If you are interested in joining our team and meet the qualifications listed above, please apply and submit your resume highlighting why you are the ideal candidate for this position.

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