Head of Operations

- Work for an inspirational organisation with a strong purpose

- Opportunity to work in a diverse role, developing teams and delivering meaningful projects

- Be rewarded by seeing your work make a difference every day

Considering a new challenge? Opportunities like this don’t’ come around every day Make your move now and love coming to work every day.

About the company

Ronald McDonald House Charities, Northern NSW helps keep families of seriously ill or injured childrentogether and close to the care their child needs. Each year they help thousands of families from across the northern NSW region by providing a home away from home so families can stay together. The highly respected and trusted charity is dedicated to making every day a bit brighter for those in need and relies on the generosity of the local community to operate.

About the role

Reporting to the CEO, the Head of Programs and Facilities leads and develops the Programs Team, overseeing the management of the daily operations for Northern NSW Programs, being Ronald McDonald Houses in Newcastle and Tamworth, Family Rooms in Newcastle and Gosford, the Family Retreat in Forster, and the NNSW Learning Program.

As a member of the Senior Leadership team, the role also contributes to the strategic development of RMH NNSW Programs, in line with the overarching national and NNSW strategies, while ensuring improvement of performance, productivity, efficiency and growth.

Key responsibilities and a detailed description can be found in a Success Profile Pack here

Note this role is known internally as Head of Programs and Facilities.

About the benefits

- Work for an organisation that puts people at the centre of all they do

- Be part of a passionate and collaborative leadership team

- Full salary packaging

- Flexible working arrangements, including RDO & hybrid working

- Easy parking & central office at New Lambton

About you

You and your peers would describe yourself as having a positive and proactive approach with a “can do” attitude. You will have skills in coordinating and leading high-performing service delivery teams coupled with the ability to develop robust project plans and project manage simultaneous projects. If you thrive in a role that manages and supports a dynamic and diverse team, you will succeed in this role.

We are also looking for:

- Minimum of 5+ years’ experience in a similar Leadership role

- Proven experience in training and developing teams

- Experience in Human Resource Management or Business Management including managing WHS

- Skills in external stakeholder management

- Ideally you have worked in a not-for-profit environment or have a passion to do so

Additional Requirements for this position:

- Current Working with Children Check

- Current Drivers Licence

- Intra-state travel will be required

- Flexible approach to work hours including an ‘on-call’ element in order to achieve position objectives

How To Apply

Don’t miss out on this unique opportunity to make a difference and move your career in a direction of choice Click ‘APPLY’ to submit your cover letter and resume.

Applications close midnight Sunday 5th October 2025

For a confidential discussion please email Louise Mann at louisem@peoplefusion.com.au or call on 02 4927 2024

At peoplefusion we don’t just accept diversity and inclusion — we celebrate it We strive to create an environment of equal opportunity regardless of race, gender, sexual orientation, gender identity or expression, lifestyle, age, religion or physical ability, and welcome applications from people from all backgrounds. If you require any assistance with your application please don’t hesitate to contact us.

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