▷ (Only 24h Left) Customer Service Officer (Relief Team)

4 weeks ago

Rockhampton, Australia The Capricornian Ltd Full time

Job Category: Branch,Customer Service,Sales

About The Capricornian

At The Capricornian, we're proud to be local. For more than 65 years, we've supported communities across Central Queensland, delivering personalised financial services through our network of eight branches. As a customer-owned credit union, our focus is on people, not profits.

Our strength lies in our team and the values we live by everyday: Fairness, Innovation, Respect and Integrity, Social Responsibility and Trust. We're committed to creating a supportive workplace where reliability, teamwork and genuine customer care matters.

If you want to be part of an organisation that makes a real difference in the community, you'll feel right at home with us

Job Description

About our Customer Service Officers

As a Customer Service Officer (CSO), you'll be a valued member of our frontline service team - helping customers in branch and over the phone through our contact centre. Every day, you'll play an important part in creating positive customer experiences and building trusted relationships in the community.

Working as a Relief CSO, no two days will be the same You'll enjoy the variety of working with different teams and customers across our branch network. Each day will bring something new, but your focus will always be on delivering outstanding service.

Your Day-to-Day as a Customer Service Officer

As a Relief CSO you will:

- Help customers with everyday banking transactions and account enquiries with precision and care.
- Process new memberships, term deposits and insurance requests.
- Provide accurate, efficient service with a smile (because details do matter).
- Take pride in attention to detail, so customers feel confident and cared for.
- Build positive connections with staff and customers at each branch.
- Adapt quickly to new environments and enjoy the variety this role brings.

The ability to freely travel throughout our network of branches (Rockhampton, Yeppoon, Emerald, Gladstone and Miriam Vale) is a requirement of this role.

Why Join Us?

- Be part of a supportive team while working across different communities.
- Gain valuable skills and career growth opportunities in financial services.
- Receive staff discounts on financial products.
- Benefit from health and wellbeing initiatives like our Healthy Living Subsidy and Employee Assistance Program.
- Receive Birthday Leave - a day off to celebrate you
- Enjoy the satisfaction of helping people with one of the most important parts of their lives - their finances.

Desired Skills and Experience

What We're Looking For:

A successful Relief Customer Service Officer is someone who is:

- Reliable, dependable, and comfortable travelling across branches.
- Detail oriented - you take pride in getting things right the first time.
- A strong communicator - friendly, approachable and a good listener.
- A people person who enjoys connecting with customers and colleagues alike.
- Motivated to learn - whether it's new systems, products or processes.

Experience in customer service or banking is an advantage, but a positive attitude, reliability and willingness to learn are what matters most.

Ready to Apply?

If you're motivated, adaptable and ready for a role that offers variety and meaning, we'd love to hear from you. Submit your resume and a short cover letter outlining your interest and what you can bring to the role.

We look forward to welcoming a new Relief CSO who will thrive on variety and community connection.

#J-18808-Ljbffr

  • Customer Service Attendant

    2 weeks ago

    Rockhampton Regional, Australia Queensland Rail Full time

    Our Queensland Rail Travel network is proud to connect communities throughout the state. We deliver unique tourism experiences in some of Queensland’s most picturesque locations. Our long-distance train services provide critical connections to family, friends, holidays, work and medical care. Your opportunity As a Customer Service Attendant (Relief), you...

  • Christmas Casual

    4 weeks ago

    Rockhampton, Australia Luxottica Full time

    Overview Spend Summer with us at Sunglass Hut! Do you want the best Summer Job? Working in a fast-paced, upbeat team. Are you passionate about working with global LUXURY BRANDS? We want you to join us! Work at Sunglass Hut this summer as a Christmas Casual and see why Everything is brighter under the sun. Why you’ll love it - 50% discounts across all...

  • Catering Manager

    6 days ago

    Rockhampton, Queensland, Australia Cater Care Full time $90,000 - $120,000 per year

    Introduction:Cater Care is seeking an experienced Catering Manager / Relief Manager to join our team and oversee operations at our site. If you're a hands-on leader with a catering background and a commitment to safety, quality, and team development—this is your opportunity to make a difference. This role is DIDO role from Rockhampton /Mackay region ,based...

  • Catering Manager

    6 days ago

    Rockhampton, Queensland, Australia Cater Care Services Full time $90,000 - $120,000 per year

    Cater Care is seeking an experienced Catering Manager / Relief Manager  to join our team and oversee operations at  our site. If you're a hands-on leader with a catering background  and a commitment to safety, quality, and team development—this is your opportunity to make a difference. This role is DIDO role from Rockhampton /Mackay region ,based on...

  • Part Time Customer Service

    3 weeks ago

    Rockhampton Regional, Australia Telstra Corporation Full time

    Part Time Customer Service & Sales Consultant ROCKHAMPTON page is loaded## Part Time Customer Service & Sales Consultant ROCKHAMPTONlocations: Rockhamptontime type: Part timeposted on: Posted Todaytime left to apply: End Date: September 14, 2025 (29 days left to apply)job requisition id: JR-10154816## Employment TypePermanent## Closing Date13 Sept...

  • ▷ Only 24h Left: Field Service Technician

    3 weeks ago

    Rockhampton, Australia NGARE EMPLOYMENT SOLUTIONS PTY LTD Full time

    Are you looking for an exciting career in the mining industry? Do you want to be part of a forward-thinking company that invests in your development? Here’s why you should consider us: · Work-Life Balance: Enjoy an even time roster · Competitive Salaries: Attractive pay based on your experience · Career Development: Access to internal training and...

  • Customer Service Officer

    2 weeks ago

    Rockhampton, Queensland, Australia ARC - The Australian Reinforcing Company Full time $60,000 - $80,000 per year

    About The RoleARC (The Australian Reinforcing Company), is currently seeking a Customer Service Officer to join our tight-knit team at theRockhamptonbranch where you will be working closely with sales and operations to deliver an outstanding customer experience.This position would be a suitable opportunity for someone looking to build on their existing...

  • (Only 24h Left) Technical Sales Representative

    4 weeks ago

    Rockhampton, Australia Hager SE Full time

    Select how often (in days) to receive an alert: Each relationship with our customers is much more than a simple collaboration: it's a true partnership founded on trust and proximity. This approach enables us to exceed expectations, providing answers that are as effective for their day-to-day needs as for their most ambitious projects. What makes us unique?...

  • ▷ Apply Now: Full Time Customer Service

    4 weeks ago

    Rockhampton, Australia Telstra Corporation Full time

    Full Time Customer Service & Sales Consultant ROCKHAMPTON page is loaded## Full Time Customer Service & Sales Consultant ROCKHAMPTONlocations: Rockhamptontime type: Full timeposted on: Posted Todaytime left to apply: End Date: October 5, 2025 (30 days left to apply)job requisition id: JR-10156157## Employment TypePermanent## Closing Date4 Oct 2025...

  • Trackworker (Labourer) [Only 24h Left]

    4 days ago

    Rockhampton Regional, Australia Queensland Rail Full time

    Queensland Rail is built on true connection. We are a large and fully integrated infrastructure business chartered with a responsibility that is pivotal to the success of Queensland and its people. Our culture is one based on safety and performance. What Queensland Rail has to offer - Potential annual salary of over $100,000 plus 12.75% super – including...