Field Service Manager

Sandvik Mining
Field Service Manager – Kenwick, WA

About the Opportunity

We are seeking an experienced and motivated Field Service Manager to lead our service operations team, ensuring the delivery of high-quality, efficient, and customer-focused support across the region.
As the Field Service Manager, you will be responsible for leading and managing field service operations to ensure safe, efficient, and high-performing delivery of technical support to our customers. You will drive operational excellence through effective planning, performance management, and continuous improvement while fostering a culture of safety and collaboration.

Responsibilities:

Lead and develop field service teams to deliver outstanding service and technical support.

Plan and coordinate service activities to ensure timely and high-quality delivery.

Manage warranty processes, service standards, and compliance with safety and company policies.

Build strong, trust-based relationships with customers, ensuring exceptional service and issue resolution.

Collaborate with cross-functional teams including engineering, logistics, and sales to enhance service delivery.

Implement strategies to improve operational efficiency, minimise downtime, and drive customer satisfaction.

About you:

We’re seeking a dynamic leader who combines strong technical knowledge with a people-first mindset. You will have:

Trade qualification or bachelor’s degree in engineering (or related field).

Proven experience managing field service operations within mining, construction, or heavy industry.

Demonstrated success in team leadership, scheduling, and resource allocation.

Excellent communication, stakeholder management, and customer service skills.

Strong analytical and planning abilities with proficiency in Microsoft Project and Excel.

A commitment to safety, continuous improvement, and delivering service excellence.

Agencies need not apply.
To be eligible for this role, you must have the right to live and work in Australia. Please note that as part of our recruitment process, you will be required to successfully complete a pre-employment medical.

What we offer

Flexible working arrangements, work from the comfort of your own home up 40% of the work week

Company-wide Bonus scheme to reward your hard work and dedication.

Training and development opportunities, from extensive internal programs to contributions towards external studies.

Company-funded paid parental leave, with superannuation contributions during the leave period.

Sandvik Wellness Program to support and enhance your health and wellbeing

Comprehensive Employee Benefits Program, including salary sacrifice options, and a Length of Service Recognition program.

Employee Referral program, earning up to $5,000 per successful referral

Company-wide Bonus scheme to reward your hard work and dedication.

Sandvik is proud to be a WORK180 Endorsed Employer for Women, having been listed among the Top 101 Endorsed Employers for five consecutive years. We are committed to fostering an inclusive and supportive workplace, and you can explore our policies and employee benefits on the WORK180 website. In addition, we are honoured to have achieved Silver Status for our Health and Wellbeing Program through the WorkSafe QLD Be Recognised Program, reflecting our ongoing dedication to creating a safe, healthy, and engaging work environment.

Who we are

Sandvik is a global leading Original Equipment Manufacturer, delivering comprehensive equipment, tools, parts, services, technical and digital solutions tailored to the mining, mineral processing, infrastructure and manufacturing industries. The Sandvik Group has over 41,000 employees spread across more than 150 countries globally.

Our purpose is to advance the world through engineering by helping customers transition sustainably in mining, rock processing, and component and intelligent manufacturing. Sustainability is integral to our growth and our customers' success. We embed sustainability in all aspects, from R&D to product innovation and supply chain sourcing. Collaborating closely with customers, we enhance product impact and efficiency through technology and data-driven solutions, aiming for net-zero emissions by 2050 and 90% circularity by 2030.

We work to protect and advance people, enabling diversity, equity and inclusion in our business, human rights in our value chain and resilient communities where we work. We are an Equal Opportunity employer and welcome applications from individuals of all backgrounds, including women and Aboriginal and Torres Strait Islander people.

Our commitment to integrity and building relationships based on honesty, respect, and trust is paramount. Join us at Sandvik, where we are dedicated to delivering excellence and innovation.

For further information about the role please reach out to Talent Acquisition Specialist – Zelda Fowkes, Zelda.fowkes@sandvik.com

Applications close: 4 November 2025, or prior if ideal candidate selected.

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