(29/10/2025) Senior Product Manager

Location

Melbourne HQ or Sydney

Employment Type

Full time

Department

Product

Howdy, we're Heidi 👋

“The AI startup growing faster than Canva”

That's what the Financial Review called us. In one year, we hit $15M ARR and became one of the fastest-growing companies in the world.

Two years ago, we pivoted from broad healthcare AI to building Earth's finest clinical exoskeleton. Today we support over 2 million patient sessions weekly across 50+ countries. Hundreds of thousands of clinicians use Heidi to complete documentation.

Our mission is simple: double care capacity by eradicating non-clinically-useful busywork.

We've found product-market fit with individual clinicians through our freemium medical scribe, transforming unstructured clinical visits into structured text artefacts. Clinicians and organizations quite like it. Now, we embark upon consuming more than just documentation. Every new job a clinician delegates to Heidi makes patients feel more attended to, cleans up health system logjams, and lets clinicians be clinicians again.

That's where you come in.

The Role

We're looking for a Senior Product Manager to lead our Enterprise Identity & Access work. You'll own strategy and delivery for SSO, ReBAC, SCIM, fine-grained authorization (FGA), and Auth0 integration — the foundational systems that enterprises expect before adopting Heidi at scale.

This isn't just about the plumbing. You'll also shape how admins and clinicians experience identity at Heidi — designing seamless self-service onboarding, advanced admin controls, and security features that make IT teams confident and clinicians productive.

It’s a chance to lay down the enterprise foundations that fuel our hypergrowth, while building a platform that will scale 100x over the next few years.

What you'll do

- Define and own the strategy and roadmap for Enterprise Identity & Access.

- Deliver enterprise-ready capabilities across SSO, ReBAC, SCIM, FGA, and admin controls.

- Partner with customers and security teams to translate compliance needs into delightful user and admin experiences.

- Collaborate with Engineering and Design to validate feasibility, run spikes, and ship features fast.

- Integrate with Okta, Entra, Auth0, while building scalable infra to power Heidi's enterprise future.

- Set and track adoption, reliability, and security metrics to measure impact.

What you'll need

- 5+ years PM experience, with at least 2+ in identity, IAM, or enterprise security products.

- Strong understanding of SAML, OIDC, OAuth2, SCIM and how they translate to enterprise customer value.

- Proven track record shipping enterprise identity features (SSO, ReBAC, provisioning, admin UX).

- Ability to influence and rally cross-functional stakeholders to deliver outcomes fast.

- Platform mindset — build for scale now, not patch later.

- Bonus: experience in healthcare, regulated industries, or enterprise SaaS infra.

If we'd worked together the last 6 weeks, you'd have:

- Shipped an MVP SSO integration for a major health system and iterated based on IT admin feedback.

- Drafted a product brief for role hierarchies and advanced admin capabilities that got both Eng and Design excited.

- Shadowed a hospital IT team to see first-hand how identity controls affect clinician onboarding.

- Zero-based a strategy doc outlining Heidi's identity vision and 2-quarter roadmap.

- Jumped into a customer call to unblock a provisioning edge case and closed the loop quickly with Eng.

Why Heidi?

Our health systems hurt everybody. Systems are log-jammed, clinicians' lives degrade in quality, and patients churn through the meat-grinder.

This is neither a special nor interesting insight.

But it means we're solving a real problem. Hundreds of thousands of clinicians use Heidi. Every clinician using Heidi gets hours back in their day. That's the starting point to build the product of your dreams: immense distribution, and a world of potential.

You'll join a team that doesn't celebrate fundraise milestones or glossy PR. We live and breathe the pain of modern health systems and won't rest until we've exacted the change we'd like to see.

The bad news: it's not an easy job — you'll tear your hair out more than once. Modern tech concepts don't transpose easily into healthcare. The lows are really low.

The good news: you'll trust and admire everyone you work with, and know you're doing the defining work of your career. The highs are blindingly high.

Heidi will take care of you: equity, growth, wellness perks, and the chance to progress fast if you're an A-player.

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