Enquiry Officer

2 weeks ago

City of Melbourne, Australia Australian Broadcasting Corporation Full time

Enquiry Officer - Part Time, ABC Southbank VIC

Apply now Job no: 505036
Work type: Ongoing Part Time
Location: Melbourne
Categories: Administration/Support, Property/Facilities

- Salary $60K-$75K paid on a pro rata basis

About ABC

The ABC is the nation's most trusted and independent source of Australian conversations, culture, and stories. With over 4,500 employees from diverse backgrounds across over 50 locations around Australia and overseas, we are proud to create, curate and deliver high-quality content that informs, educates and entertains Australian communities.

About The Role

We have a great part-time opportunity for an Enquiry Officer to provide a first point of contact at the front desk to welcome staff and visitors at the ABC Southbank Centre, Victoria.

You’ll be joining the Property and Facilities Team which is part of the Finance division.

In this role, you’ll be responsible for a broad range of duties such as reception, handling enquiries, managing visitor and contractor registrations, and issuing passes as per ABC’s security procedures. Other duties from time to time will also include assisting with mailroom sorting and some general administrative work. You’ll also be a point of contact in the event of an emergency.

As the first point of contact, you’ll have excellent written and verbal communication skills along with a positive can-do attitude. You’ll also be able to represent the ABC in a positive and professional manner. You’ll need to have a strong awareness of Work Health and Safety and be confident to promptly alert security if an issue may arise.

If you love working with the public and thrive in a busy and challenging environment, apply now

About You

- Ability to communicate effectively with people at all levels with a client service focus and professional reception and telephone manner. Able to convey information clearly.
- A proactive attitude and enthusiastic team approach to all aspects of work with the capacity to initiate and contribute to continuous improvement of procedures and processes.
- Knowledge of and experience with computer systems including demonstrated familiarity with the use of Microsoft Office applications.
- Experience with Service Now, Sine Visitor Management and security access control systems is highly desirable.
- Knowledge of the ABC’s functions and programs, including the location and arrangement of work groups and facilities with the ABC.
- Ability to understand and apply relevant Property and Security policies, procedures and practices.

What we can offer you:

- 15.4% ABC Nominated super.
- Paid parental, carer’s and supporting partner leave.
- Salary packaging.
- ABC Mentoring.

More Info:

In line with our focus on diversity, applications are strongly encouraged from Indigenous Australians, people from a range of cultural and linguistic backgrounds, people with disability and LGBTQIA+ individuals. The ABC also aims to achieve a gender-balanced workforce.

If you want to know more, please contact Lorraine Bonnici, Facility Support & Admin Manager via email bonnici.lorraine@abc.net.au

To request recruitment and selection information in alternate formats, request adjustments, or if you have accessibility requirements please contact accessibility@abc.net.au.

We respectfully request that Recruitment Agencies do not submit applications for this position.

For more information on working at the ABC visit abc.net.au/careers

Advertised: 17 Oct 2025 11:00 AM AUS Eastern Daylight Time

Applications close: 31 Oct 2025 11:55 PM AUS Eastern Daylight Time

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