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Assistant Hotel Manager

4 weeks ago

Brisbane, Queensland, Australia MARY 111 PTY LTD Full time
COMPANY
Explore an exciting new career path with Marriott International at The Westin Brisbane. Explore endless possibilities with the #1 leader in hospitality worldwide, Marriott International. Unmatched opportunities await you The next step in your career could lead to the greatest adventure.
We are excited to announce an opportunity for an Assistant Hotel Manager to join our dedicated team at The Westin Brisbane.

Be where you can do your best work, begin your purpose, belong to an amazing global team and become the best version of you.

Role Overview:

As the Assistant Hotel Manager, you will be at the forefront of delivering the Westin experience overseeing the guest journey from check-in to check-out, while driving performance, compliance, and team culture. You will manage departmental operations, lead high-performing teams, and play a key role in shaping the strategic direction of the hotel. You will be guest centric leader leading VIP arrivals, special guest requirements and ensuring all associates are trained to provide recognition, personal attention and professionalism.

Operations

• Be the communications lead during emergency or crisis situations

• Represent the hotel within the local community and support sustainability efforts

• Promote a safe and secure environment for guests and associates

• Inspect public areas and rooms to uphold quality and brand standards

• Ensure compliancy is aligned with Marriott Brand expectations

• Manage operations payroll costs

• Support the department budget and forecast process

• Maintain security procedures and work with the Loss Prevention Team

Leadership

• Lead, coach, and develop Front Office and Concierge teams to deliver excellent service and achieve performance goals.

• Plan and assign work schedules, ensuring appropriate staffing levels and colleague capability

• Drive culture and employee engagement through recognition, feedback, and development plans

• Support HR-related actions such as recruitment, training, and performance management.

About you

• You love working in a fast paced environment and have the ability to multi-task and work under pressure

• A passion for exceeding guest satisfaction

• Exceptional personal presentation and grooming standards

• Excellent communication and collaboration skills

• A logical thinker with attention to detail with the ability to problem solve

• Ability to work a variety of shifts and flexibility with hours

• Minimum 3 years' experience in a similar role

• Previous experience in Opera, Birchstreet and Emplive systems