(17/9/2025) Client Care Representative

4 weeks ago

Toowoomba, Australia Sonova Group Full time

Overview

In a life without sound, our work provides meaning. As a leading provider of innovative hearing care solutions, we are not just a company that makes products: we are a team on a mission to help people enjoy the delight of hearing. To enable a life without limitations, we – through our core business brands Phonak, Unitron, Hansaton, Advanced Bionics and AudioNova – develop, manufacture and distribute solutions that push the limits of technology and redefine the future of our industry.

Toowoomba - Medici, Australia

Client Care Representative - Toowoomba (PT)

158852

We have an exciting opportunity for a dedicated and hands-on Client Care/Admin professional at our hearing clinic in Toowoomba, located in the Medici Medical Centre.

This is a permanent, part-time role working 4 days (32 hours) per week, Tuesday to Friday 8:30am to 5:00pm.

What will you be doing?

As a Client Care Representative, you will provide an exceptional level of service to our clients and play an integral role in the day-to-day functions of the clinic. You/'ll be working as part of a fun and professional team dedicated to enriching the lives of our clients. Your responsibilities will include:

- Managing the appointment schedule for our audiologists, including setting and rescheduling appointments for our clients
- Greeting clients at the clinic and updating client records
- Assisting with client and doctor enquiries
- Answering clinic phone calls and emails
- Providing basic troubleshooting and servicing for hearing devices
- Accurate billing of appointments
- Other general office duties

What do you need to be successful in this role?

A passion for delivering an amazing client experience

Excellent verbal and written communication skills and lots of patience

Demonstrated experience working within a team environment

Demonstrated judgement and advanced skills in the delivery of administrative services

Excellent problem solving skills

Willingness to travel to cover sick leave and annual leave at our other Toowoomba clinic (St Andrew/'s Hospital) from time to time.

Why work with us?

Competitive remuneration package

Salary packaging options

Paid parental leave

- Paid irthday Leave

Generous employee discounts on Sonova Products for yourself and your family

Ongoing training and support to help you grow and excel in your career

Access to discounts from over 500 retailers across Australia via our Employee Enrichment Hub

Online Wellbeing Centre & Employee Assistance Program (EAP)

Access to the LinkedIn Learning Platform

A values driven and people-centered culture

Being a part of a dynamic and supportive team with a company that is at the forefront of innovation in the hearing industry

A genuinely rewarding role with purpose and meaning

Equal Opportunity

Sonova is an equal opportunity employer. We team up. We grow talent. We collaborate with people of diverse backgrounds to win with the best team in the market place. We guarantee every person equal treatment in regard to employment and opportunity for employment, regardless of a candidate’s ethnic or national origin, religion, sexual orientation or marital status, gender, genetic identity, age, disability or any other legally protected status.

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