▷ Only 24h Left: Customer Service Officer

Overview

About MEGT

MEGT is a proud Australian not-for-profit that has helped over one million people start careers since 1982. Our purpose is to inspire individuals and empower businesses and communities to create life changing opportunities through lifelong learning and meaningful employment for all.

The MEGT Difference

We’re certified as a Great Place to Work and value work–life balance. Our benefits include flexible working arrangements, parental leave, and other programs to support your career at MEGT.

- Flexible working arrangements with 14 weeks paid parental leave
- Refer a friend and earn a $500 MEGT My Benefits voucher
- Generous leave entitlements, including 3 paid Christmas close-down days
- Exclusive discounts on private health insurance (HCF, Bupa, Medibank)
- Corporate travel rates for personal use
- Option to buy or cash out annual leave
- Salary packaging available (non-PBI)
- Ongoing development with study support
- Employee Assistance Program (includes Nurse on Call)
- Retail and entertainment discounts
- Pro-rata long service leave after 7 years

The Opportunity

Based in Loganholme, join our Apprentice Connect Provider division and work with flexible, hybrid arrangements. As a Customer Service Officer – Telephone Contact, you will support apprentices, trainees, and their employers as they complete their Australian Apprenticeship journey. Your primary responsibility is to conduct outbound phone calls, offer guidance, and ensure all administrative requirements are finalised smoothly and efficiently. The responsibilities include:

- Conduct telephone contacts with apprentices, trainees and employers, maintaining accurate records
- Provide timely and accurate information about the Australian Apprenticeship program and available support services
- Deliver excellent customer service via phone and email, including guidance on government incentives and how to access them
- Identify issues impacting apprentices, trainees, or employers in claiming eligible government incentives and escalate to the appropriate team for resolution
- Ensure accurate data entry and reporting in MEGT and government systems
- Meet KPIs while complying with policies and procedures

About you

We’re seeking someone who can:

- Build strong relationships with customers, including youth and diverse groups
- Manage outbound calls to meet targets and support apprentices and employers
- Communicate professionally with excellent oral and written skills
- Solve problems, take ownership of issues, and work collaboratively
- Deliver exceptional service with confidentiality and tact
- Use Microsoft Suite confidently
- Knowledge of Australian Apprenticeships or relevant admin experience (desirable)
- Relevant administration qualifications or experience are also desirable but not essential

Note: MEGT is committed to protecting children and vulnerable adults and has zero tolerance of racism, discrimination, harm, or abuse. The successful applicant will undergo pre-employment checks including National Police Check, Working with Children Check where relevant, reference checks, right to work verification, and qualification verification.

The MEGT Commitment

MEGT places people at the heart of everything we do. Our values—United, Savvy, Trailblazers, and Thrive—guide our culture and how we work. We are an Equal Opportunity Employer and Child Safe Organisation, committed to a safe, inclusive, and diverse workplace. We encourage applicants of all backgrounds to apply. Learn more about our commitment.

How to Apply

Ready to find your ME with MEGT? Click Apply to submit your application. If you need support or require assistance in applying, please contact our Talent Acquisition Team at recruitment@megt.com.au or call 1300 634 863.

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