15h Left Senior Partner Development Manager

Sydney, Australia

The APAC team at Pendo is a vibrant, close-knit group passionate about helping customers thrive through better product experiences. We’re growing fast across Australia, New Zealand, and Asia, partnering with some of the most innovative companies in the region—from high-growth startups to established enterprises.

What makes our team special is the balance we strike between autonomy and collaboration: we move with entrepreneurial energy, but always support one another with a strong sense of camaraderie and shared purpose. We’re united by a deep belief in Pendo’s mission and take pride in helping organisations onboard users faster, drive meaningful adoption, and deliver measurable impact. If you’re excited by the idea of building something meaningful in a high-growth, people-first environment, you’ll feel right at home here.

Position Overview:

To support the Pendo.io APAC team’s growth and transformation, we are looking for a Partner Development Manager to acquire, manage and optimize relationships with channel partners to ensure the successful delivery of solutions and services.

This role requires a candidate with a deep understanding of Pendo’s capabilities, partner firms and the diverse needs of clients. You will collaborate closely with internal teams and external partners to drive excellence in revenue GTM initiatives, service delivery, customer satisfaction, and overall channel growth and program success.

The ideal candidate will have a strong focus on impacting revenue and brand awareness. The person must be motivated with a passion for relationship building. The candidate will own key partner initiatives and must be able to plan and articulate activities required to meet the initiative goals.

Role Responsibilities will include:

- Develop and nurture strong, collaborative relationships with Channel partners to ensure alignment with organizational goals and client satisfaction.
- Act as the main point of contact for partner communication, issue resolution, and strategic planning.
- Develop joint marketing campaigns & events with our partner ecosystem
- Partner means Direct Reseller, Service Partner/Systems Integrator, Cloud Partner, etc who can collaboratively work with Pendo.
- Develop and implement partner enablement and training plans to enhance partners' skills, capabilities, and understanding of the organization's products and services.
- Monitor client satisfaction and feedback throughout the project lifecycle, addressing concerns and proactively identifying opportunities for improvement.
- Building solid process including key information such as MEDDIC & BANT for Deal Registration from Direct Resellers
- Find & Develop pipeline for the broader Pendo APAC sales team
- Execute Quarterly Business Review with executive sponsors in the partners, centering on collaborative business targets and progression as well as help needed.
- Provide regular reports and insights to internal stakeholders and partners on project performance and areas for enhancement.
- Lead and involve Partner as a part of shadowing in case of Pendo driven lead generation

Minimum Qualifications

- An understanding of SaaS business models and strong business acumen
- 5 years+ experiences in Partner Development or equivalent experience, preferably within the enterprise software industry, particularly in areas such as cloud or saas.
- Proven track record in developing and managing strategic partnerships and alliances at an enterprise level.
- Strong negotiation skills coupled with effective communication and presentation abilities to articulate partnership value propositions and influence stakeholders.
- Strong written communication and presentation skills
- Ability to manage multiple projects and tasks, while staying organized and efficient
- Self-motivated, independent, quick thinker

This is a hybrid position, working 3 days per week from our office in Sydney. We are not able to consider this to be a remote position at this time.

Pendo was founded in 2013 by former product managers, who combined their heads and hearts to build something they wanted but never had as product managers -- a simple way to understand and attack what truly drives product success. Our mission is to improve society's experience with software.

Come join one of the fastest-growing startups, supported by best-in-class institutions like Battery Ventures, Salesforce Ventures, Spark Capital and Meritech. You will gain experience in a diverse and exciting set of technologies and clients and have a real impact on Pendo's future. Our culture is passionate, dynamic, and fun.

EEOC

We are an equal opportunity employer and believe having diverse teams where everyone brings their whole self to Pendo is key to our success. We welcome all people of different backgrounds, experiences, abilities and perspectives.

Accessibility

Pendo is committed to working with, and providing access and reasonable accommodation to, applicants with mental and/or physical disabilities. If you think you may require an accommodation for any part of the recruitment process, please send a request to: accommodation@pendo.io. All requests for accommodations are treated discreetly and confidentially, as practical and permitted by law.

Compensation

Our salary ranges are based on paying competitively for our size and industry, and are one part of many compensation, benefits and other reward opportunities we provide.

Individual pay rate decisions, including offers made within and over the expected salary range, are based on a number of factors, including qualifications for the role, experience level, skillset, and balancing internal equity relative to peers at the company.

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